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TweetMeme8 Feb 2012 | 3:24 pm -
Cisco Reports Second Quarter Earnings
News@Cisco: Press Releases and Features8 Feb 2012 | 12:30 pm -
HELIOS and callas Team for Automated PDF Preflight
CRM Daily8 Feb 2012 | 8:10 amHELIOS Software GmbH, announced it has integrated callas pdfToolbox 5 into its PDF HandShake UB2 server software. The combined solution offers higher performance, simplified PDF preflight inspection, and full compatibility with Adobe Acrobat X. HELIOS is a leading developer of cross-platform file, print, image, proofing, remote collaboration, and PDF server software. callas software develops and markets PDF technology for publishing, print production, document exchange and document archiving. The central benefit of the integration of callas pdfToolbox with HELIOS PDF HandShake is automation. -
Good Attention vs. Bad Attention
The Social Customer Manifesto5 Feb 2012 | 2:44 pmThe confluence of the Super Bowl and its focus on immense ad spend, coupled with speaking at last week’s NetPromoter conference triggered a thought. Are there two kinds of attention (let’s call them “Good Attention” and “Bad Attention”), in the same way that there are two kinds of profits? We know that there are two kinds of profits. Good profits are profits that fuel growth, and come from serving customers in such a way that they are willing to recommend your organization to others. Bad profits, conversely, are the types of profits where the customer feels… -
Collaboration? You Must be Joking!
Conversation Agent8 Feb 2012 | 3:00 amI read this post by Chris Saad the other morning in response to Robert Scoble 's mention in a recent post and I keep thinking about the applicability of its concepts not just for Silicon Valley and the tech community. It applies to marketers and communicators as well. [Posted originally on Google+]<rant>1. lead not just cheerlead - how many times do we copy the same concept over and over, or look at short term payoffs when the opportunities are on the making better promises side of the conversation?2. add to the business DNA - nothing dies, not media companies, not blogging, not…
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TweetMeme
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Home - YouTube
8 Feb 2012 | 3:24 pmHome0 comments -
Twitter / #TrendSetter: Heard these Louis Vuitton ...
8 Feb 2012 | 1:12 pmRT @wealthydmo: Heard these Louis Vuitton Condoms cost $65? http://t.co/mBZwn1aP0 comments -
Twitter / Brandon Hubbard: Louis Vuitton condoms. Rea ...
8 Feb 2012 | 1:06 pmRT @hubbardbk: Louis Vuitton condoms. Really? http://t.co/hhBeyRa40 comments -
Tweetbot — A Twitter Client with Personality for iPad for iPad on the iTunes App Store
8 Feb 2012 | 11:02 amRT @Applewd: تويت بوت للآيباد :) http://t.co/kbHF1AvD0 comments -
Tweetbot for iPad — Tapbots
8 Feb 2012 | 11:02 amEINDELIJK! Gelijk downloaden! “@tweetbot: Say hello to @tweetbot for iPad. http://t.co/Gqkr4RBK http://t.co/rAm6cNmG”0 comments
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News@Cisco: Press Releases and Features
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Cisco Reports Second Quarter Earnings
8 Feb 2012 | 12:30 pm -
TELUS Launches Optik TV Mobile Experience with Cisco Videoscape
7 Feb 2012 | 8:00 am -
The Rural Broadband Evolution
7 Feb 2012 | 4:00 am -
Brainstorming in the Cloud
6 Feb 2012 | 4:00 am -
Cisco Launches BIG Awards to Celebrate and Reward Innovative Start-ups and SMEs Within the UK
2 Feb 2012 | 10:30 am
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CRM Daily
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HELIOS and callas Team for Automated PDF Preflight
8 Feb 2012 | 8:10 amHELIOS Software GmbH, announced it has integrated callas pdfToolbox 5 into its PDF HandShake UB2 server software. The combined solution offers higher performance, simplified PDF preflight inspection, and full compatibility with Adobe Acrobat X. HELIOS is a leading developer of cross-platform file, print, image, proofing, remote collaboration, and PDF server software. callas software develops and markets PDF technology for publishing, print production, document exchange and document archiving. The central benefit of the integration of callas pdfToolbox with HELIOS PDF HandShake is automation. -
Hospitals Mine Patient Records in Search of Customers
8 Feb 2012 | 7:31 amWhen the oversized postcard arrived last August from Provena St. Joseph Medical Center promoting a lung cancer screening for current or former smokers over 55, Steven Boyd wondered how the hospital had found him. Boyd, 59, of Joliet, Ill., had smoked for decades, as had his wife, Karol. Provena didn't send the mailing to everyone who lived near the hospital, just those who had a stronger likelihood of having smoked based on their age, income, insurance status and other demographic criteria. The non-profit facility is one of a growing number of hospitals using their patients' health and… -
Unlocking Customer Satisfaction: Top 5 Key Indicators
7 Feb 2012 | 8:44 amTech issues, even small ones, can have an enormous impact on customer experience. Today's contact centers are extremely complex, featuring multiple communication channels, self-service applications, routing schemes, agent groups and vendor equipment. Often times, companies may not even know there is an issue until it is reported by a customer. Frustrated customers today have no problem taking their business elsewhere, and they're likely to tell others about their experience. A complaint that a few years ago would have been aired to a small circle of family and friends can now easily reach… -
Small Businesses Get Help Exporting to China
7 Feb 2012 | 6:43 amNew Orleans entrepreneur Kyle Berner is taking his all-natural rubber flip-flops to one of the world's fastest-growing markets: China. This year, Berner plans to list his eco-friendly flip-flops on Chinese e-commerce site Tmall.com, joining the ranks of large American companies such as Levi Strauss that already do so. It's a step that Berner hopes will help take the small company he founded, Feelgoodz, from a "bootstrap business" that generated about $330,000 in sales last year to one with as much as $50 million in sales in five years. While the U.S. remains Feelgoodz's main market, exporting… -
SaaS Enterprise Valuations Will Continue Fast Growth
7 Feb 2012 | 5:37 amSAN RAMON, Calif., Feb 06, 2012 -- martinwolf, the world's leading middle market IT M&A advisory, today released its MW IT Index(R) for 2011. The Index is a proprietary analysis that serves as a benchmark and guide to better understand how key financial metrics affect the enterprise value of IT outsourcing and managed services companies. The Index continually tracks the enterprise value of 120 companies in IT Services and Business Process Outsourcing (BPO); IT Supply Chain Services; and Software including SaaS. According to Marty Wolf, Founder and President, "The MW IT Index is the only index…
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The Social Customer Manifesto
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Good Attention vs. Bad Attention
5 Feb 2012 | 2:44 pmThe confluence of the Super Bowl and its focus on immense ad spend, coupled with speaking at last week’s NetPromoter conference triggered a thought. Are there two kinds of attention (let’s call them “Good Attention” and “Bad Attention”), in the same way that there are two kinds of profits? We know that there are two kinds of profits. Good profits are profits that fuel growth, and come from serving customers in such a way that they are willing to recommend your organization to others. Bad profits, conversely, are the types of profits where the customer feels… -
Social Engagement Journey Video
15 Jan 2012 | 11:39 amCheck out this fun little video on the Social Engagement Journey that our team in Seattle just put together. -
Social Business 2012 Presentation
29 Nov 2011 | 2:08 pmI’ll be speaking about social business strategy at the ASAE Technology Conference and Expo CIO Summit next week in Washington, DC. There are three key components to the conversation. 1) The Social Engagement Journey The Journey is the recognizable progression of social engagement capabilities that a large enterprise goes through on its way to becoming a social businesses. 2) The Relationship Progression While the “purchase funnel” has been well understood for years, there is a comparative dearth of conversation around how business relationships progress over time. A… -
This Week’s Social Business Jam
11 Nov 2011 | 10:48 amA number of luminaries participated on this week’s W3C Social Business Jam, including Doc Searls (pictured), Alex “Sandy” Pentland and the inventor of the web itself, Sir Tim Berners-Lee. A jam is “an online conversation among leaders in business, government and technology about the current state of social business, the future role that social technologies can play in improving the bottom line, and how social technology should evolve in order to support business objectives.” There were a number of deep conversations, which generated over 1,100 posts on the… -
Google+ Launches Brand Pages
7 Nov 2011 | 3:58 amThe big news today is that Google+ has finally announced their long-awaited brand pages with a blog post here. The top line, from Google: For businesses and brands, Google+ pages help you connect with the customers and fans who love you. Not only can they recommend you with a +1, or add you to a circle to listen long-term. They can actually spend time with your team, face-to-face-to-face. All you need to do is start sharing, and you'll soon find the super fans and loyal customers that want to say hello. A number of pages are already available (see below), but any organization…
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Conversation Agent
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Collaboration? You Must be Joking!
8 Feb 2012 | 3:00 amI read this post by Chris Saad the other morning in response to Robert Scoble 's mention in a recent post and I keep thinking about the applicability of its concepts not just for Silicon Valley and the tech community. It applies to marketers and communicators as well. [Posted originally on Google+]<rant>1. lead not just cheerlead - how many times do we copy the same concept over and over, or look at short term payoffs when the opportunities are on the making better promises side of the conversation?2. add to the business DNA - nothing dies, not media companies, not blogging, not… -
What a Difference Five Years Make
7 Feb 2012 | 3:00 amHere I am. Writing from my heart more than my head where all the good ideas are and I get the zinger -- yeah, a personality would be great. Seriously? Kidding. I'm sure it would. And I have one. I can go from Zero to Italian in no time. When appropriate. Why do you care? Because that's just it -- online content should have a style and point of view, to get more personality it needs to have guts, and it needs to have time. Guts don't come from charts and stats, they come from people. Time as in face time, as in skin in the game, as in relationships. Or you're just making the seagull move --… -
How Would You Redesign the Sears Customer Experience?
6 Feb 2012 | 3:00 amAs a regular at Brand Autopsy, I remember the "would you miss" series of posts about brands John Moore wrote a couple of years back. The brands discussed ranged from Denny's, Costco, Ace Hardware, Dairy Queen, Crate & Barrell, BusinessWeek, UPS, Pizza Hut, to Walgreens, Polaroid Instant Film, Advertising Age, The Cheesecake Factory, Chili's, Wells Fargo, and more. One of the brands was Sears -- if Sears went out of business tomorrow, would any of us care? Does Sears provide such a unique product and customer experience that we would be saddened if it didn’t exist? How did Sears do on… -
... then I Discovered I am Actually Funny
5 Feb 2012 | 4:00 amSo, I've been thinking. What I'm doing here with this blog is not working. It's not you, it's me. Somehow I manage to scare you off to some site with LOL cats whenever you open your feed. I'm not inspiring you. Or maybe I am, and you're not telling me. I've tried a couple of things to justify keeping up with producing researched and useful content. That only makes the scraping and copying and rewriting gremlins happy and me poor. They don't link anymore in the sphere, those bastards. This is a departure from my usual writing style, I know. I've been slaving on figuring out an angle for the… -
The Weeds and Trees Links Edition
4 Feb 2012 | 4:00 amDo you have poor information consumption habits? Here's how you can tell -- if you're constantly looking for the next thing or shiny object, you're addicted to the fast growth and short term life of weeds. Some of them are pretty. All the action is up top, yet they don't grow strong. Small roots. On the other end of the spectrum are trees. All the action is underground, so you don't really see it while it's happening -- and at least for a while. Yet, once they grow, trees could be there for decades, stretching upward and providing a welcome respite for generations. Weeds and trees Is a…
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Copyblogger
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The “New” SEO Secret Weapon
8 Feb 2012 | 3:00 amIf you have a web site, you may have noticed one of two things about the traffic you get from search engines. Your search traffic may have dried up overnight, with once-healthy streams turning into a sad little trickle. Or you may have noticed a nice, steady improvement as you’ve climbed higher in the SERPs (search engine results pages), while other sites that used to outrank you suddenly evaporated. There’s a super-secret new ingredient in SEO. It was always a factor, but it’s become even more important recently, as the Google team relentlessly declares war on what they see… -
8 Quick Tips for Writing Bullet Points People Actually Want to Read
7 Feb 2012 | 3:00 amIt’s a Twitterized world, we’re just living in it. Blog posts, Tweets, quick videos, Google+, the Facebook Timeline, and tens of thousands of images pinned to digital boards are flying past us faster than we can read them. Faster than we can even scan them, depending on the time of day. What does this mean for writers trying to cut through it all? At least two things that I can think of: You’d better know how to write a compelling headline You’d better know how to write bullet points that grab (and keep) your reader We’re not telling you to keep your copy short. -
7 Crucial Tactics for Writing a Wildly Successful Guest Post
6 Feb 2012 | 3:00 amWe all know that guest posts grow blogs. But not many people realize that tactical guest posting grows careers. Most bloggers I see pump out these articles while reciting the mantra “quantity over quality”; there’s no real strategy and there are no real long-term benefits. In this post I am going to show you the seven crucial tactics for writing a radically successful guest post. Done right, these strategies will get you more email subscribers, coveted Google ranking positions, and a big head-start on your content marketing goals. Who am I to teach you about guest blogging? -
7 Smashing Social Media Marketing Links
4 Feb 2012 | 3:00 amThis week on The Lede … What really works on Twitter One thing social media copywriters should never do 9 productive social media hacks A reminder of the power of the original social media If you just can’t wait for The Lede every Saturday, and you want even more practical, useable links than the seven we highlight here every week, follow @copyblogger on Twitter. It’s painless. Really. // 9 Social Media Hacks You Need to Embrace Now Mr. Baer makes a good case that though social media is inexpensive in monetary terms, it can get good and costly when it comes to spending your… -
Whether You Call it Blogging or Not, Online Content Still Rules
3 Feb 2012 | 5:00 amWhat if most of the business world stopped blogging tomorrow? Would you stop as well? No, if that happened, you’d find yourself sitting on the opportunity of a lifetime. Social networking sites would explode with likes and retweets and pins and +1s of your original content all day long. This is why the annual “blogging is dead” claim is so dumb. Even if it were true, your continued content production would dominate the web in every way. So, instead of worrying about the latest claimed trend or alarming decline of the moment, stay the course. Original content creation is the…
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@ProBlogger
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How to Succinctly Report a Blog Issue to Tech Support
8 Feb 2012 | 6:07 amThis guest post is by Matthew Setter of Malt Blue. How often do you find it happening to you? You discover an issue with your site, or one of your community members emails you to tell you about it, and soon you start to see tweets about it too. Maybe it’s as simple as an error message that detracts from the professional appearance of your site. Perhaps the contact form doesn’t send messages to your contact email address. Or is it that the whole site just displays as a blank page, otherwise known as the white page of death? You’re not a programmer, a software engineer or a seasoned… -
Make Your Blog Load Faster than ProBlogger: Part 2
7 Feb 2012 | 12:05 pmThis guest post is by Devesh of WP Kube. A few months ago, I wrote a guest post here called How to Make Your Blog Load Faster than ProBlogger. Today, I’ll go into some more detailed advice to help you speed up your site even more. If you’re a blogger, you already know about the importance of blog loading speed, and the role it plays in search engine rank and marketing your blog. But if this is new territory for you, here are three quick reasons why you need to speed up your blog: Google includes website loading speed as an important metric in their ranking algorithm. If you want… -
How I Beat my Best Month Ever by Doing Something Good, Better [Case Study]
7 Feb 2012 | 6:04 amMid-December 2010: on my photography site, we launched a new campaign—our first ever 12 Days of Christmas promotion. The result was my biggest month of earnings ever up to that point. The idea was simple: offer discounts on 12 products over the 12 days leading up to Christmas. I used a mix of my own ebooks and products from other photography sites with affiliate commissions. The result was massive. Not only did we see some great revenue generated, it created some lovely buzz on the site. Due to the success of the 2010 campaign, in mid-December 2011 we launched our second 12 Days of… -
Six Steps to Make Sure Your Site Is Ready to Go Viral
6 Feb 2012 | 6:00 amThis guest post is by Nancy Sathre-Vogel of Family on Bikes. I couldn’t believe what I was seeing. Surely Google Analytics was confusing my site with another, way more popular site. There was no way my visitor numbers could be so high! And yet they were. One of my posts had taken off and was spreading like wildfire. Those viral post phenomena that happen to others were now happening to me. The first day, 17,000 visitors came to my website. The next day we topped out at 56,000. Readers were coming in droves. It was exciting. It was exhilarating. My site, viral! Wow! And then I took a… -
How to Handle Criticism: a Practical Guide
5 Feb 2012 | 12:03 pmImage by Stuart RichardsAs bloggers, each of us has to deal with criticism. Blogging is a very public activity—almost all of us has the goal of gaining readers to our blogs—and the more people you reach, the more likely it is that you’ll hear criticisms. “You’re wrong…” “How can you say that? You don’t know what you’re talking about.” “I couldn’t disagree more…” “This is the last time I read this blog!” These are just some of the criticisms bloggers regularly face—I’ve received versions of…
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Holy Kaw!
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Every nerd’s worst nightmare: World’s largest dodgeball game [video]
8 Feb 2012 | 6:57 pmIf dodgeball day in gym class left you nursing wounds both physical and psychological during the eternity that is a bad grade school experience, you might not appreciate the efforts of 4,979 people at the University of Alberta trying to set a new world record. On the other hand, if dodgeball marked the high point of your glory days, revel in the chaos… Full story at Vimeo via Official Hype. Games from the good old days. Permalink | Leave a comment » -
Text while you walk (safely this time)
8 Feb 2012 | 6:18 pmIf you’re ever twisted your ankle off a curb, bumped a stranger, or walked into a street post while texting—you need this app. ‘Transparent Screen’ for Android allows you to look through your device so you can anticipate any dangerous obstacles in your way while you’re texting on-the-go by harnessing the power of your camera to create the illusion of transparency. Just watch out for your battery life while using the app, as it’ll drain quickly. Full story at GeekOSystem. All the top tech. Permalink | Leave a comment » -
Nintendo and Converse collaborate on an amazing sneaker
8 Feb 2012 | 5:25 pmClear out room in your closets, gamers. Converse is releasing their ‘One Star Super Mario Bros.’ shoe this March! Via Like Cool. Get your Nintendo fix. Permalink | Leave a comment » -
Why Congress is way richer than you [infographic]
8 Feb 2012 | 4:28 pmVia Online Schools. Depressing infographics. Permalink | Leave a comment » -
The bookcase that’s always ready for more
8 Feb 2012 | 4:19 pmThe thing about bibliophiles is that, before you know it, the bookcase is full and it’s time to drag in a few more boards and cinder blocks to accommodate the newcomers. With the REK, such worries are a thing of the past, as the system accordions out when more space is needed and collapses into a handy rectangle when it’s time to pack up shop and move on to greener pastures. Unfortunately, the price is listed as “on request” meaning the 99% is out of luck, but perhaps it’ll inspire you to hit the workshop for a little DIY action if you can drag your nose out of…
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Shoemoney - Skills To Pay The Bills
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Why Most Affiliate Bloggers Don’t Last
8 Feb 2012 | 4:55 amRecently I got a interesting question: Shoe – How come you see all these affiliate bloggers startup, deliver awesome content, then dissapear into the woodwork? I am talking about sites like Nickycakes, bluehatseo, seoblackhat, ppc.bz and the like. That is a really good question. There are several reasons why people stop. I would say the average lifespan of an affiliate blog is about 1 year… or 200 posts on average. When people start an affiliate blog they are super gung ho and want to show the world how smart they are. And they are unbelievably smart…… -
Questions About Affiliate Marketing
7 Feb 2012 | 5:53 pmI leave this morning to head to Los Angeles for the Startups Uncensored Event The morning of the event I am filming a 30 video series which will part of a free iPad/iPhone application. My section of the application is on affiliate marketing. I have a pretty extensive list of questions that I think people have on affiliate marketing but would love to hear from you. Please post what questions about affiliate marketing you would like to see in the series in the comments below. -
So you want to take over linkcontrol.com ?
7 Feb 2012 | 6:38 amSince we announced we were going to look for a partner for LinkControl.com to take it open source. The main qualification is pretty simple. We are just looking for someone who has managed an opensoure project before. We have had a lot of people offer to do it but nobody has really maintained an opensource project. Please let us know if you are interested. -
Retention and Aquisition Email Sequences
6 Feb 2012 | 9:21 amAbout 6 months ago we started a new division of ShoeMoney called Elite Internet Solutions. This is a full service internet marketing company for business in the 1 million to 100 million in gross revenue range. We don’t solicit any business. Its all been word of mouth so far. One thing that amazes me is how many businesses neglect email. We divide emails into 2 things. Retention and Acquisition. The acquisition sequence is when a person gives their email directly on the site or the data was obtained by a 3rd party. We send them a series of emails which educate them about the company,… -
UFC143 Nick Diaz VS Carlos Condit
4 Feb 2012 | 2:58 pmAll regular readers know I am a huge fan of the sport. Tonights UFC 143 event is so stacked with great fights. I am super pumped. JOSH KOSCHECK (@joshkoscheck) VS. MIKE PIERCE (@mikepierce170) I have known Josh going back to when we sponsored him in UFC 66. I have gone out with him a couple times in Las Vegas. Mike Pierce is a really good up and coming fighter. He had a very close fight with Kos’s teammate Jon Fitch not to long ago. Usually Kos is a little worse than Fitch so this is going to be a really close fight. I predict Josh Koscheck win by decision (lay and pray). Probably…
