Mrs Happy Hotelier has the keenest and sharpest eye for details, details and … for details: She nudges me every day: ” Seen that? Repair it! Make it work”. I’m learning every day. So I’m glad I can share with you something I noticed and an observation of a fellow hotelier who told me not so long ago: “You know, when I was younger and was managing housekeeping in a hotel, this is what always happened to me: Once a week I had to do the hotel tour, checking the hotel with the boss. I just had checked everything myself half an hour before I took the boss around…

