Posted in Leadership DevelopmentWorkplace Issueshttp://www.massingenuity.com/2012/04/09/why-so-many-employee-ideas-don%E2%80%99t-make-sense/e-ideas-don%E2%80%99t-make-sense/One of the great beliefs we have as managers is that our job is to listen to our employees’ ideas and then go implement those that we find valuable. Sounds like a great idea. But as managers we know the reality is that a good many employee ideas just don’t make business sense. Read more…
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Most Topular Stories
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Why So Many Employee Ideas Don’t Make Sense
Lead Change Group15 May 2012 | 10:40 am -
Change: What Gets In The Way?
All Things Workplace7 May 2012 | 6:29 amDefending the status quo. "That will never work." "... That said, the labor laws make it difficult for us to do a lot of the suggestions [you] put out. And we do live in a lawsuit oriented society."" "Can you show me some research that demonstrates that this will work?" These are just a few of the real-life quotes about defending the status quo from a Seth Godin post that I saved about six years ago. Given that our work here always includes organizational or individual change, we've heard most of them more than once. How about you? Tip: When you hear any one of these, ask this question:… -
How To Assess Your Organizational Leaders And Their Capacity To Lead
Leadership Consultant - Bill Hogg » Blog15 May 2012 | 7:15 amThis is the third in our series that looks at leadership capacity and its impact on organizational growth. The full series will be available for download as a white paper once it is completed. In our last article, we discussed the characteristics of transformational leadership that impact organizational growth Now we want to investigate how to effectively assess a leader’s capacity to lead their company. Rarely is a great leader born. Developing leadership capacity and the “must have” leadership characteristics does not happen by accident. Organizations cannot sit back and hope leaders… -
BEING a Leader: Learning from One Another
Women in the LEAD4 May 2012 | 4:51 pmWhen I was a young aspiring leader at IBM, I was fortunate to have been mentored in the distance by Frances Hesselbein, who at the time was the CEO for the Girl Scouts of America. I had seen her in a classic film by Warren Bennis called THE LEADER WITHIN. At the time, there weren't a lot of women in leadership roles to emulate. We were just making our way. What I remember about seeing her in this film in one of my early Management Development classes at IBM was that she was so human in her way of engaging people and interacting. She also seemed to have a classic beauty about how she… -
Real Leaders Don’t Boss
Leading Blog: A Leadership Blog16 May 2012 | 1:14 pmRitch Eich says that Real Leaders Don’t Boss. “Real leaders are rare in today’s fast-moving, financially driven world. In their place are fast-track wannabes and imposters, intent on instant gratification in the form of quick (and unsustainable) bottom-line results.” As Eich observes, there are far too many bosses and not enough leaders. Bosses who are too narrowly focused, see employees as tools, are respecters of position, controls rather than empowers, and sets expectations for others that they wouldn’t wish on themselves. Eich identifies and then dedicates a chapter to each of…
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Lead Change Group
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Why So Many Employee Ideas Don’t Make Sense
15 May 2012 | 10:40 amPosted in Leadership DevelopmentWorkplace Issueshttp://www.massingenuity.com/2012/04/09/why-so-many-employee-ideas-don%E2%80%99t-make-sense/e-ideas-don%E2%80%99t-make-sense/One of the great beliefs we have as managers is that our job is to listen to our employees’ ideas and then go implement those that we find valuable. Sounds like a great idea. But as managers we know the reality is that a good many employee ideas just don’t make business sense. Read more… -
How Leaders Complain
14 May 2012 | 4:06 amPosted in Leadership DevelopmentResourcesIn my new favorite book titled Steal Like an Artist: 10 Things Nobody Told You About Being Creative by Austin Kleon, one of the chapters is about complaining. The chapter “Quit Picking Fights and Go Make Something.” regards a quote his wife told him one night when he was up late on Twitter trying to [...] -
What Type of Leadership Personality Do You Have?
11 May 2012 | 4:04 amPosted in Leadership DevelopmentSelf LeadershipSelf-leadership depends upon your personality type If your innate personality and belief system does not comply with the leadership style you choose, your results will be less than desired. You will come across as being phony, hard to communicate with and will be uncomfortable in your own skin. To succeed, choose a leadership style that [...] -
Engaging Employees: The Economics of Micro Ingenuity
11 May 2012 | 4:00 amPosted in Leadership CoachingLeadership Developmenthttp://www.massingenuity.com/2012/04/02/engaging-employees-the-economics-of-micro-ingenuity/Wouldn’t it be a dream if every employee could add $13,000 to the bottom line of your business each and every year? No need to dream because research shows that’s exactly what happens when an employee shifts from being disengaged to engaged. Read More… -
Retiring executive? You’d better have your personal succession plan first …
10 May 2012 | 7:53 amPosted in Leadership DevelopmentSelf LeadershipIf you don’t know Jack … you should meet him. Jack is a successful executive who is recently retired at the early age of 52 as the CEO of a Fortune 500 company that made a financial turn around from red to black on his watch. He was very proud of the achievement … and [...]
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All Things Workplace
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Change: What Gets In The Way?
7 May 2012 | 6:29 amDefending the status quo. "That will never work." "... That said, the labor laws make it difficult for us to do a lot of the suggestions [you] put out. And we do live in a lawsuit oriented society."" "Can you show me some research that demonstrates that this will work?" These are just a few of the real-life quotes about defending the status quo from a Seth Godin post that I saved about six years ago. Given that our work here always includes organizational or individual change, we've heard most of them more than once. How about you? Tip: When you hear any one of these, ask this question:… -
Do You Use Verbal White Space?
23 Apr 2012 | 9:01 pmGraphic designers know how to focus your attention.They frequently communicate through the use of white space. Less is more. The message is clear. There's no clutter. Use Verbal Whitespace You can increase your verbal impact the same way. How many times have you wished that someone would just "say what they mean?" Boss says: "We finished the senior level meeting and it looks as if we have to increase our numbers. We've been working hard on that project for a long time. I told the management team about the obstacles, how much overtime people have been putting in, and what the client has… -
"What Do I Want To Be?" or "What Do I Want To Become?"
15 Apr 2012 | 9:01 pmWhich question are you asking yourself? Your choice will help determine the depth of your life as well as the comfort-level of your career. I've been watching a new CEO client begin his tenure at a global company. He is very comfortable listening, talking, giving direction, and saying "I don't know. That sounds good to me. Go ahead and do it." (Whatever the "it" is). What I'm really seeing is a man who has, over a lifetime, decided to "become" the kind of person he wanted to be. I know for a fact that he didn't set out to be a CEO. In fact, he was invited into the role. The reason he received… -
Meetings: The First 15 Minutes Matter
9 Apr 2012 | 3:40 pmBeginnings make a huge difference Meetings offer a perfect example. I was working with a VP who started off her 3-day, first quarter meeting with a 20 minute introduction. In that 20 minutes she crisply and energetically laid out: The purpose and expected outcome of the three days Three highlights and three lowlights from the previous year Why people were seated, by name card, at their six-person tables. (There were actually two reasons): 1. To include representatives of different functions at each table 2. To have a new manager at each table who had never been with the… -
Wisdom, Integrity, Discernment and 1,000 Posts
1 Apr 2012 | 9:01 pmThis is the 1,000th post here at All Things Workplace! Today's post was first published in 2007 and I decided to bring it back because its comments prompted an entire series to be generated as a result. I hope it adds meaning to your day and your career. ________________________________________________________________________________________ How often do you hear the terms wisdom, discernment, and integrity used during the business day? And just what are organizations looking for when they are hiring or promoting? We hear words like intelligent, problem-solver, action-oriented,…
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Leadership Consultant - Bill Hogg » Blog
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How To Assess Your Organizational Leaders And Their Capacity To Lead
15 May 2012 | 7:15 amThis is the third in our series that looks at leadership capacity and its impact on organizational growth. The full series will be available for download as a white paper once it is completed. In our last article, we discussed the characteristics of transformational leadership that impact organizational growth Now we want to investigate how to effectively assess a leader’s capacity to lead their company. Rarely is a great leader born. Developing leadership capacity and the “must have” leadership characteristics does not happen by accident. Organizations cannot sit back and hope leaders… -
How to Deal with Your Worst Employee
1 May 2012 | 7:19 amIf you are like many businesses, you may have a couple poor employees — consistently under-performing. Some would suggest that they need to be pruned in order for the business to remain healthy and grow. Philosophically I agree — however, before pruning ask yourself why they are under-performing. Here are a couple thoughts for consideration. Is it because they are a round peg in a square hole. Do they have all the character elements but yet still aren’t successful in their role. Maybe you need to consider a change in role to one where some of their strengths may have the… -
Decoding a Service Recovery
23 Apr 2012 | 7:41 amSurveyGizmo had a service outage this weekend. It inconvenienced their customers. As a result they built customer loyalty. On the surface that doesn’t make sense — but the manner in which they dealt with the situation demonstrated the character of their company and their commitment to service. You can see their communication here. My Perspective: SurveyGizmo did number of things right. Here are a few that jumped out in no particular order. Let me know if you see more. They communicated quickly and honestly. I didn’t even know there was a problem, but yet they communicated… -
Are Weekly Status Meetings a Waste?
17 Apr 2012 | 7:22 amMost of us have regularly scheduled meetings that were created to provide updates on something to someone. Initially they were intended to communicate, inform and move the business forward — but lately you have been wondering whether they are a valuable use of time. Some have degenerated into boring and unproductive time wasters — but they continue because they were once deemed important. One of the main reasons standing meetings degenerate is that they become common place and people tend not to prepare for a standing meeting as much as for a specific meeting that has been called… -
10 Tips to Improve Your Customer Experience
12 Apr 2012 | 7:11 amToday, customers are no longer looking for great customer service — they want more. Today customers demand a great customer experience and will not settle for anything less. It is no longer good enough for companies to provide good customers service — rather, companies need to create memorable interactions with customers that help establish a loyal relationship and promote brand advocacy. Creating a memorable customer experience is based on the creation of an ideal experience that your customers would want to have throughout their relationship with your company. These interactions…
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Women in the LEAD
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BEING a Leader: Learning from One Another
4 May 2012 | 4:51 pmWhen I was a young aspiring leader at IBM, I was fortunate to have been mentored in the distance by Frances Hesselbein, who at the time was the CEO for the Girl Scouts of America. I had seen her in a classic film by Warren Bennis called THE LEADER WITHIN. At the time, there weren't a lot of women in leadership roles to emulate. We were just making our way. What I remember about seeing her in this film in one of my early Management Development classes at IBM was that she was so human in her way of engaging people and interacting. She also seemed to have a classic beauty about how she… -
WOMEN: Is it me you're looking for?
1 May 2012 | 5:51 pmOnce in a while we unexpectedly are reminded that our most reliable mentor is inside of us. This weekend, by chance, I ran across the quote from a little book of "pearls and gems" from Richard Bach. It's a keeper. "If you want to meet someone who can fix any situation you don't like, who can bring you happiness in spite of what other people say or believe, look in the mirror, then say this magic word: "Hello." How will you use this precious gift? Warm regards,Debbe Debbe KennedyFounder, Global Dialogue CenterHome of Women in the Leadauthor, Putting Our… -
CHANGE, PATIENCE, and REINVENTING Ourselves
19 Apr 2012 | 7:34 amIt seems the best of us are impatient for results in our lives. Whether it is the urgent pressures we feel to create life for our families, reaching for our career goals, dreaming of financial stability, finding peace within a busy life, wishing unexpected troubles would disapper or sometimes, finding the love and personal security we long for as women. Oh, we want so much for things to happen that sometimes we disturb the process. We push our timetable on things sometimes forcing a premature birth before its time has come. As I write, a few memorable disappointments come to mind when I… -
WOMEN: Leadership Lessons from Rosa Parks
14 Feb 2012 | 9:25 amSome leaders teach us lessons that transcend time, situation, and distance. It is as if they show up, creating opportunities for us to become more ourselves, if we are willing to listen and learn from their journeys and contributions.As I've been watching recent reactions to change in many directions, I've thought many times of Mrs. Rosa Parks' example, as the well-known Mother of the Civil Rights Movement in the US. Her remarkable contribution that unknowingly was the catalyst that opened the way for people of color, women and all people, shines brightly on us all. So what… -
Remembering My Mother's Gifts
7 May 2011 | 10:42 amMaydelle had a unique spirit all her own. She was a little over five feet tall. She developed her own "style of beauty" as she called it and it came with her share of complexities. Outwardly, she had an sense of OPTIMISM that was often infectious --- and she did have a way of brightening a room that needed it. A friend's first impression of her at a gathering one time in her mid-life always stayed with me. He said, "I watched your mother floating around tonight in her BLUE dress. I felt sure any minute, she would be bursting out to say, "Life is a BIG balloon!"…
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Leading Blog: A Leadership Blog
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Real Leaders Don’t Boss
16 May 2012 | 1:14 pmRitch Eich says that Real Leaders Don’t Boss. “Real leaders are rare in today’s fast-moving, financially driven world. In their place are fast-track wannabes and imposters, intent on instant gratification in the form of quick (and unsustainable) bottom-line results.” As Eich observes, there are far too many bosses and not enough leaders. Bosses who are too narrowly focused, see employees as tools, are respecters of position, controls rather than empowers, and sets expectations for others that they wouldn’t wish on themselves. Eich identifies and then dedicates a chapter to each of… -
5 Leadership Lessons: The Leader as Strategist
15 May 2012 | 12:13 amThe Strategist is not a book about strategy, but a book designed to equip and inspire you to be a strategist. Author Cynthia Montgomery, says we have reduced strategy to a right-brain exercise and have lost sight of what it takes to lead the effort. The essential component of the strategy-making process is the leader. Leaders must not ignore or underestimate their crucial and ongoing role as a strategist. “Strategy is not a destination or a solution,” writes Montgomery. “It is not a problem to be solved and settled. It’s a journey. It needs continuous, not intermittent, leadership. It… -
What Matters Now
8 May 2012 | 10:54 pmWhat Matters Now by Gary Hamel is probably one of the most important books you could read this year. It is an invitation to rethink the fundamental assumptions we have about capitalism, management, institutions, and life at work. It is, as Hamel describes it, “a blueprint for creating organizations that are fit for the future and fit for human beings.” The book is divided into five fundamental, make-or-break issues that will determine whether your organization thrives or dives in the years ahead: values, innovation, adaptability, passion and ideology. Here are some of his thoughts that… -
Get Real. Get Outside.
6 May 2012 | 10:01 pmIn a print campaign directed at people immersed in the modern digital world for garden power tool company STIHL Australia, we are encouraged to discover the simple joys to be found outside. “Get Real. Get Outside.” It was developed by Whybin\TBWA\Tequila (Australia). -
Stuck? Flip the Script
3 May 2012 | 10:41 amFlip the Script is about approaching everything in your life with a new mindset: you can’t control circumstances but you can manage them. Author Bill Wackermann says that the first step is to “embrace the notion that turning a situation around and creating new opportunities takes the desire to face yourself as you really are and a willingness to see the potential that could be hiding right in front of you.” Wackermann believes that anything can be flipped—any expectation can be turned upside down. It is a skill that can be learned and developed through practice. The book is divided…
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SmartBrief on Leadership
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The Chinese flap over high-stakes pigeon racing
16 May 2012 | 6:43 amHorse racing is banned in mainland China, so sporting types have embraced pigeon racing as the next best thing. -More- Chief Innovation Executive City of Phoenix -
What leaders can learn from your average burger
16 May 2012 | 6:43 amThe best bosses are like tasty burgers, Kevin Eikenberry writes. -More- -
Why Fab.com's founder killed his own company
16 May 2012 | 6:43 amSuccessful innovation means taking big risks -- and nobody knows that better than Fab.com co-founder Bradford Shellhammer. -More- -
Can Facebook manage a team of millionaires?
16 May 2012 | 6:43 amFacebook's initial public offering will leave about 1,000 people worth at least $1 million on paper, many of whom are employe -More- -
Find creativity where you don't expect it
16 May 2012 | 6:43 amLarge research labs with accommodations and funding have their place, but they aren't always equipped for rapid discovery lik -More-
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Mashable!
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NBA Star Uses Twitter — And a Platypus — to Prank Sports Media
16 May 2012 | 1:28 pmAround the sports media scene, Denver Nuggets center JaVale McGee has a certain reputation: Quirky, unique, a bit out there, something of a laughingstock at times. Reporters and fans love to chuckle at his on-court goofiness. Examples abound, but here’s the best one: a legendary GIF of McGee throwing up a wild shot and then earnestly running back on defense — except his team still has the ball. This week, however, McGee decided to turn the tables on those who love to poke fun at a young millionaire basketball player just trying to do his best. On Monday afternoon, he posted this… -
Register Now to Join Mashable and Partners in Brazil for Rio+Social
16 May 2012 | 1:04 pmRegistration is now open for Rio+Social, the historic meeting of social media, technology, global development and sustainability leaders during the UN’s Rio+20 conference. Policy makers, journalists, technologists and environmentalists are now invited to register and apply for accreditation to the free conference. Ten exciting new speakers were added to the Rio+Social lineup Wednesday, including entrepreneurs, UN leaders and philanthropists. Former president of Ireland Mary Robinson and Bill & Melinda Gates Foundation chief communications officer Kate James are among the… -
Thirst App Will Change The Way You View Twitter
16 May 2012 | 12:53 pmA new iPad application called Thirst might reinvent how you look at your Twitter stream. Using its own natural language processor, Thirst filters, organizes, and presents your Twitter stream in an engaging way, helping you find the tweets you want to read quickly and in context. “I wanted to make an app that no matter how often you check Twitter, these are the things you need to see, ” Thirst Co-Founder and CEO Anuj Verma told Mashable. The app is designed so it can be useful for people who check Twitter constantly throughout the day, as well as those who might only check Twitter a few… -
The Facebook IPO Timeline
16 May 2012 | 12:32 pmIf the Facebook IPO were a real person, we certainly wouldn’t blame it for posting braggy status updates. This infographic, created by our friends at mbaonline.com, imagines the road leading up to the decade’s most-anticipated initial public offering, as if it were documented on its own Facebook Timeline. As a Facebook user, give yourself a pat on the back for helping the company make it this far. You are one of 900 million, and you spend an average of 20 minutes per day surfing the network. That means Facebook’s usership logs 16,000 years of combined time on the platform… -
Facebook Fans Get to Pick Bonus Levels in ‘Tony Hawk’s Pro Skater HD’
16 May 2012 | 12:06 pmActivision is polling fans via Facebook on which levels will be included as additional downloadable content on Tony Hawk’s Pro Skater HD. Tony Hawk’s Pro Skater HD is a rebuilt version of the classic games. It features seven levels from the original Tony Hawk’s Pro Skater, released in 1999, and Tony Hawk’s Pro Skater 2, which came out in 2000. Players will be able to skate all over classic levels such as “Warehouse” and “Mall” that have been rebuilt using the old maps. Starting Wednesday afternoon, fans will be asked to pick which of their favorite Tony…
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Parature
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Call for Guest Bloggers: Share Your Customer Service Best Practices
16 May 2012 | 8:24 amParature is looking for customer service professionals who are passionate about the customer experience to share their customer service best practices on Parature.com. Share a single guest post or contribute on a regular basis. Blog posts should be 300 to 700 words and should be relevant to a mid-market or enterprise business audience. Posts should not contain excessive promotional content that directly markets the author’s or their respective company’s (or another company’s) products, services or programs. Suggested topics include, but are not limited to: Best practices to improve the… -
The Worst (and Best!) Phrases in Customer Service, Part 2
15 May 2012 | 8:25 amParature recently published one of its most popular blog posts to date, The 6 Worst (and Best!) Phrases in Customer Service. We shared this post with LinkedIn’s Customer Service Professionals Group, and the feedback was so fantastic that we now have a Worst (and Best!) Phrases in Customer Service List, Part 2. Here are six additional customer service phrases, both good and bad, suggested by fellow professionals who are passionate about the customer experience: 3 Phrases to Cut from the Customer Service Vocabulary 1. No worries. This phrase closely mirrors “no problem” which made the… -
Customer Service Content is King: Are You Staging a Must-See KB?
11 May 2012 | 8:02 amWeb-based self-service has matured from being the cutting-edge support channel to take its place among traditional modes of service delivery as the service industry buzzes about social media, mobile service apps and the other latest and greatest CRM darlings. Yet, numerous service organizations still struggle to realize knowledge management’s huge potential as a driver of agent workforce optimization and customer engagement. Just a few of the customer service and larger business benefits of a public-facing knowledgebase include: Faster customer service resolution times Increased customer… -
How Social Media is Making Demands on all Customer Service Delivery
10 May 2012 | 6:51 amResponse time expectations on social media aren’t just affecting companies who deliver support on Facebook and Twitter. Social media is creating response time expectations that affect all customer service channels, be it phone, email or help desk. Social customers are the 24/7 equivalent of Charlie and the Chocolate Factory’s Veruca Salt, boldly demanding of brand support, “Don’t care how, I want it NOW.” The Growing Hype around Hyper-responsiveness “When someone posts a question on a Facebook or Twitter feed, they expect an instant response,” says Parature’s Duke Chung. “A… -
You Can’t Be Number One in Everything (Nor Should You Be) – What’s Your Customer Experience Differentiator?
9 May 2012 | 10:58 amYou’ve heard the phrase time and time again: “You Can’t Be Good at Everything.” In customer-centric organizations, however, we really want to be. We want to have the best prices, the best service, the most qualified people, the highest quality, the largest selection, the greatest convenience – we want it all. But when it comes down to it, what do our customers really want and appreciate? That should be the key question organizations are asking. Instead of devoting time, effort and investments to being pretty good in everything, what key customer experience can make us…
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chrisbrogan.com
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Create a Setting and Connect With Emotions
13 May 2012 | 10:26 pmI recently moved the delivery time of my beloved newsletter to be Sunday morning (well, that’s when it launches here, though my New Zealander and Australian friends all get it on Monday). In the process, I talked to people about sharing this information over breakfast, and with a “second cup of coffee” sometimes. I basically set a scene in the reader’s head that we were having a personal chat over breakfast. Ask yourself this: in trying to reach others for whatever your goal may be, is it facts or emotions that will win them over? Which do you think plays the bigger… -
Nobody Reads Agency Blogs- Or Why You Need Skin in the Game
7 May 2012 | 6:57 amThanks to Jason Falls, I just read this post about how many marketing agencies are closing down their blogs and tweeting and Facebooking instead. “Nobody reads agency blogs, and there are so many out there it’s impossible for people to keep up anyway,” said Sam Weston, director of communications at digital agency Huge. Nobody Reads ANY Blogs- If They’re Boring I’ll tell you without even having to look why nobody reads a blog: because it’s boring. Because it’s poorly written. Because it’s utterly self-referential. Nobody has time to read junk. Why would you? -
Constraints
5 May 2012 | 9:43 amI was at a live performance the other night where Jacq sang and played with Girish, and I had a great conversation with Reggie, the drummer for the night. (I am SO sorry that I don’t know your last name, Reggie.) We talked about the fact that his typical drum kit for events is usually like 30 or so pieces, but that he decided to go minimal for the event. He had a kick drum, a snare, a tom, two cymbals, and a cowbell. What Reggie said was something like this, “I really enjoy this, because it means I really have to use what I have to get the expression I’m aiming for. I… -
Pattern Break
2 May 2012 | 9:17 pmWhen you wake up in the morning, you check your emails, probably from your phone. First thing. Yes? Why? There’s no good answer to why. Even brain surgeons can wait until they’ve done other things before checking in on the world outside of your immediate proximity. So why do you do it? Because it’s a habit, a pattern. Do you read the top tech and marketing blogs? Why? Why do you read this blog? Because you’re subscribed? Are you getting something from it? If no, then why are you still doing it? Twitter and Facebook are hugely pattern-driven. They thrive off the same… -
Where Should You Put Your Content?
30 Apr 2012 | 7:44 amI’ve been asked by subscribers of my personal newsletter how I decide what goes on my blog and what goes into my newsletter. I think the answer differs depending on your strategy, but I’m more than happy to tell you how I view it. I put information that sells on my blog, and information that nurtures in my newsletter. Information that Sells My job, because people seem confused these days as to what exactly it is I do or am selling, is to help mid-sized to larger companies build business (revenue and growth) by improving their use of the human digital channel (social media, email…
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TechCrunch
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Why The Internet Doesn’t Make Us Care More About Politics
16 May 2012 | 1:30 pmAmerican politics used to be fun: frequent political carnivals in the 19th century would mix parties, parades, and political speeches in an endless stream of local civic life. As a result, America had an astonishingly high turnout, between 70-90%, in presidential and local elections. Yet, the Internet has never quite captured the emotional gravity of real-life engagement, and keeps tripping up multi-million dollar campaigns designed to inject life into an otherwise passive electorate. For example, take two technology initiatives that were widely predicted to dramatically increase democratic… -
It’s Time For A Larger iPhone
16 May 2012 | 1:27 pmThe Wall Street Journal reported this morning that Apple is currently ordering larger screens for the next iPhone. With the usual nonsense, the WSJ cited people familiar with the matter and stated these screens measure at least 4-inches diagonally. Production is set to begin next month, they say. The Journal better be right, though. A 3.5-inch screen is just too small now. At this point to say anything to the contrary is pure fanboi nonsense. The standard argument that consumers don’t want a large phone is tired and overused. Besides, it’s effectively proven wrong by the 20… -
More Google+ In Gmail: Improved Circle Integration, Circle Search and Quick Access To Contact Details
16 May 2012 | 12:44 pmThe folks over at Google just love their Google+ social network and more and more Google+ features have been creeping into Gmail lately as well. Today, Google is bringing even more of Google+ to its email client. With this update, Google is especially focusing on adding a deeper integration with Google+ circles. You will now, for example, see profile photos from people in your circles when you select a circle in the left sidebar. You can click on those images to search for email from a specific contact. In addition, if you really take your Google+ circles seriously, you’ll be happy to… -
Bitly Kinda Says It’s Not Raising $20M, But Sorta Hints That It Is
16 May 2012 | 12:42 pmIs link shortener Bitly raising $20 million in new funding? The Verge says it is. In response to my email, a company spokesperson denied The Verge’s story, but in vague enough terms that it could probably turn around and announce a new round in the next few weeks or months. Here’s what the spokesperson told me: Want to quickly let you know that they’re always discussing potential funding and stay in touch with potential investors on an ongoing basis. Though, this article is not based on any facts. I’ll work with the folks at bitly to connect with you for the next… -
Viacom Gives Up Fight Against Time Warner Cable, Adds Channels to TWC iPad App
16 May 2012 | 12:35 pmCustomers of Time Warner Cable have some reason to rejoice today, as the cable company has gotten the go-ahead to add channels like MTV, VH1, and Comedy Central to its live streaming iPad app. The addition comes after the channels’ owner Viacom has settled its differences and resolved litigation with Time Warner Cable. The legal fight erupted last year, after Time Warner Cable released its iPad app, which lets subscribers stream live shows to tablets inside their homes. While many networks grumbled about the app, Viacom was most vocal in rejecting the app, taking its distribution…
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Holy Kaw!
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The scent of man, now available at Yankee Candle
16 May 2012 | 1:31 pmIf vanilla and fresh linen was still feeling too feminine to scent the man cave, fear not, manly men, Yankee Candle has heard your barbaric yawp and is now offering Man Candles. Offered in macho scents such as 2x4, Riding Mower, First Down and Man Town, you need never hang your head again after being dragged into the candle store. They even offer a sports-themed candle holder so you don’t ruin the tabletop. Just in time for Father’s Day. Full story at Yankee Candle via Buzzfeed. You know you want a Man Candle. Permalink | Leave a comment » -
Dirty Disney cartoons? [video]
16 May 2012 | 1:16 pmIt’s hard to imagine Disney cartoons have ever been the subject of censorship, but like many beloved cartoons, there’s a seamier side that’s bound to offend if you get the references. Such was the case with “The Shindig” where Clarabelle Cow’s exposed udders were deemed too risqué for Ohio audiences as was her reading material; Three Weeks was an early example of “women’s mass market erotic fiction.” As the old saying goes, "What happens in the barn, stays in the barn." Full story at Neatorama. The evil underbelly of Disney. -
Mammals may not get to cool climates in time
16 May 2012 | 12:09 pmNine percent of the Western Hemisphere’s mammals—and up to 40 percent in some regions—may not be able to outpace climate change. “I think it’s important to point out that in the past when climates have changed—between glacial and interglacial periods when species ranges contracted and expanded—the landscape wasn’t covered with agricultural fields, four-lane highways and parking lots, so species could move much more freely across the landscape,” says Joshua Lawler, associate professor of environmental and forest sciences at University of… -
Time of year matters for vitamin D risk
16 May 2012 | 12:08 pmWhen considering a patient’s blood vitamin D levels, it may be best to consider a lower threshold for concern, as well as the time of year. "In evaluating health risk," the University of Washington researchers conclude, "season-specific targets for Vitamin D blood concentration may be more appropriate than a static target when evaluating patients health risk." Full story at Futurity. More research news from top universities. Permalink | Leave a comment » -
The (not so correct) anatomy of sea life
16 May 2012 | 11:52 amMarine biology, scharine schiology. Pleated Jeans skips scientific facts for its series of sea life diagrams. Via Pleated Jeans. (H/T @laughingsquid) Laughing is good for you. Permalink | Leave a comment »
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The Six Disciplines Blog
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The Reference Guide To Performance Excellence
11 May 2012 | 7:04 amOne of the best resources about the Baldrige Performance Excellence framework is "Your Reference Guide to Performance Excellence" (published by NIST) which explains the benefits of Baldrige and the tools, approaches, and resources available to you. What Is Performance Excellence? What Baldrige Offers You What Makes Baldrige Different Begin Your Journey Benefits of Submitting a Baldrige Application More Learning Opportunities Watch this video - and see how Six Disciplines can accelerate your Baldrige journey. More ...Category: Excellence -
Why Take The Baldrige Journey?
7 May 2012 | 7:34 amOn the National Baldrige Performance Excellence website, there's a great article entitled Why Take The Baldrige Journey? Organizations everywhere are looking for ways to effectively and efficiently meet their missions and achieve their visions. Thousands of organizations use the Baldrige Criteria for Performance Excellence to guide their enterprises, improve performance, and get sustainable results. This proven improvement and innovation framework offers your organization an integrated approach to key management areas: Leadership Strategic planning Customer focus Measurement, analysis, and… -
Top Leadership Study Reveals Key Process For Innovation
3 May 2012 | 5:02 amThe Hay Group, a global management consulting firm, today released its seventh annual Best Companies for Leadership Study and Top 20 list. The study ranks the best companies for leadership around the globe and examines how those companies nurture talent and foster innovation in their ranks. This year, no surprises - General Electric topped the list, followed by Procter & Gamble, IBM, Microsoft and Coca-Cola. Highlights that you may find of interest from this year’s study: All of the Top 20 companies (vs. 68% of all other companies) say they provide structured opportunities for… -
About Baldrige and Six Disciplines
30 Apr 2012 | 6:26 amThe Baldrige Criteria for Performance Excellence provide a framework for understanding performance management. They reflect validated, proven best-practices against which an organization can measure itself. Baldrige criteria has been accepted nationally (including individual states) and internationally, as the model for performance excellence: a common language for communication among organizations for sharing best practices Watch this short video with Paul Worstell, (former president of PRO-TEC Coating Company and 2007 Baldrige Performance Excellence recipient) as he talks about… -
The ROI of Performance Excellence Programs
24 Apr 2012 | 6:44 amSix Disciplines® is a total performance excellence program. By integrating a proven best-practices methodology and innovative Outlook software, we help you to build an effective culture of continuous improvement, enabling you to achieve predictable and measurable growth. The desired end result is different for each of our clients, but it's usually centered around growth, higher productivity, improved profitability and greater overall goal accomplishment. We're often asked by prospective clients about the ROI of the Six Disciplines program. The best answer is to look at our clients.
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Learn This
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Mission Trip to Port Salut, Haiti
6 May 2012 | 3:23 pmI’ve supported an ongoing mission from my Church for several years and have been wanting to go see it in Haiti for some time. Well the opportunity came up this spring to join a small team on a short term mission trip to help them with a leadership conference, the new church plant that has just started running for the last 4 weeks and to build some pews and signs for the new Church building. I was happy to help in these areas and I had a fantastic trip where I learned a lot. First thing I learned was just how beautiful Haiti is, despite everything you might see and hear on the media… -
How to Eat Well and Improve Your Mood
14 Apr 2012 | 5:54 amI’m happy to introduce another guest author, Andrew, today on a new subject here on LearnThis.ca, eating well and foods that affect your mood. I personally eat a good balanced diet and drink massive amounts of water, but many of these I’ve not researched or read directly. I hope you learn some new ways to impact your mood and improve your diet from the article. Please add your experienced and comments below! You’ve heard it before: you are what you eat. Pop culture spends a lot of time talking about the “science” of mood and food. Some of it’s legit,… -
How to find a job using social media
31 Mar 2012 | 7:40 amToday, I introduce another guest author, Christian Arno, with his excellent article on how you can use social media to help find yourself a job. Being unemployed is never an ideal situation. The situation is nearly as bad if you are in the wrong job and not having much luck getting another position, whether it is a career change or advancement in your current sector. However, since we are living in the age of social media, help is at hand. Social media is something that should not be underestimated when you are looking for a new job. Because competition is rife for employment, every… -
Engaging in Personal Development
28 Mar 2012 | 6:17 amI am happy to introduce a new guest author today who has been in the field of personal development for many years. I was asked for several writers to describe what impact personal development has had on their lives and Anita provides us with her account of it in her life below. Please we’d love to see any comments and discussion on the topic and feel free to connect with her using her contact info at the end of the article. I have engaged with personal development for over 20 years now. On the one hand it saved my life. At the other end of that spectrum it has been the making of… -
Resources: February 2012
3 Mar 2012 | 6:06 amA great list of top leadership blogs from Managing Leadership From those blogs I’ve seen some great content recently: 5 ways to be Coachable Good Supervisors Acknowledge Good Employees Leadership Development without the Straight Lines Additional Articles / Resources 30 Books I’m Glad I Read Before 30 A cool resource for 50 Places Where You Can Get Free Books Online Top 10 Things That Determine Happiness Found Miss Minimalist’s list of 100 Ways to Simplify Your Life Here is an interesting music video about renewable and free energy Free program to help you start your…
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Service Untitled
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Building a business culture to deliver the best customer service
14 May 2012 | 1:02 pmA strong business culture that is aligned with superior business goals outperforms their competitors by light years. These are the organizations who have figured out how to delight their customers and even make them smile. After all isn’t the Zappos’ motto “powered by service” incredibly motivational which delivers a message of trust and reliability? Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Deciding on what a business wants to accomplish is… -
How to keep your customers from leaving you
7 May 2012 | 11:02 amA surprisingly high statistic from the Research Institute of America (RIA) states an average business will never hear a word from 96 percent of their unhappy customers whose complaints range from poor service, rudeness, to discourteous treatment. These are the customers that silently move away from you and are welcomed with open-arms by the competition. These are the customers who tell their friends, co-workers, and family members about their bad experiences. Multiply the unhappy customers who these people have told about their unsatisfactory experiences, and soon we realize that… -
What Mickey Mouse can teach us about customer service
1 May 2012 | 9:30 amIt’s the Disney Institute’s 16th birthday, and as with all Sweet Sixteen parties, it’s a chance to celebrate successes and see how the pixie dust of enchantment mixes so effectively with the success of one man’s dream. Walt Disney stated, “You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” The Disney Institute originally began in 1986 in Orlando offering “leisure learning” which entailed courses on fun topics like cooking and landscaping classes. By 1996 the… -
Book Review: The Welcomer Edge: Unlocking the Secrets to Repeat Business
23 Apr 2012 | 12:37 pmI recently finished reading The Welcomer Edge: Unlocking the Secrets to Repeat Business by Richard R. Shapiro who is the founder and President of The Center For Client Retention (TCFCR). Mr. Shapiro’s organization provides research, training, and consulting services to Fortune 500 corporations on how to improve customer service. The book begins with a lighthearted description of four distinct categories of customer service personnel any organization is likely to have on their payroll: We begin with the Welcomer or “Doctor of First Impressions.” These are the customer service… -
Making sure you receive great customer service
15 Apr 2012 | 5:11 pmLast evening a group of us went out to dinner at a popular Italian restaurant. One has to realize that South Florida – namely Palm Beach County is rich with tourists, snowbirds, and an occasional rude diner which gives us the opportunity to learn by someone’s mistakes. Our party was only seated for a few minutes when a rather rude uproar began at the next table. Apparently the dinner order wasn’t to the satisfaction of one very nasty gentleman, and as he raised his voice and insulted the young server, everyone in the restaurant and bar area turned around almost snarling with…
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HBR.org
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Putting Facebook in Perspective
16 May 2012 | 12:12 pmEvery day brings some new bit of information — or hype — about social business. If you actively follow the social space, it's easy to get caught in the never-ending stream. If you don't, you may find all the talk about social overwhelming. So it's useful to step back, gain some perspective and see the bigger picture. And it is a big picture. Communication revolutions like this have happened before, but you have to go back to Gutenberg in 1450 to find one as significant. Before Gutenberg's printing press, monks laboriously produced written manuscripts and few people could read. The… -
The Inexperience Advantage
16 May 2012 | 8:53 amEver been shut down by someone who supposedly knows more than you? It happens to me daily. I get denied by people that are more senior, more polished, and more knowledgeable than me. I'd be lying if I said I enjoyed professional rejection, but I try my best to dust myself off and move forward, reminding myself that that a series of controlled failures are necessary for eventual success. Not surprisingly, I'm not the only one getting ignored because of my inexperience, and the rejections can be downright vicious. Just last week, Kate called me in tears after attending a media conference with… -
Are Women Held Back by Colleagues' Wives?
16 May 2012 | 8:33 amThe new millennium has not brought much progress for women seeking top leadership roles in the workplace. Although female graduates continue to pour out of colleges and professional schools, the percentages of women running large companies, or serving as managing partners of their law firms, or sitting on corporate boards have barely budged in the past decade. Why has progress stalled? A recent study suggests the unlikeliest of reasons: the marriage structure of men in the workplace. A group of researchers from several universities recently published a report on the attitudes and beliefs of… -
Great Businesses Don't Start With a Plan
16 May 2012 | 8:29 amYou want to start a business. So you need a plan, right? No. Not really. As part of the research for a book I'm co-authoring — Heart, Smarts, Guts, and Luck, due out in August from HBR Press — my colleagues and I interviewed and surveyed hundreds of successful entrepreneurs around the globe to better understand what it takes to be an entrepreneur and build a really great business. One of our most striking findings was that of the entrepreneurs we surveyed who had a successful exit (that is, an IPO or sale to another firm), about 70% did NOT start with a business plan. Instead,… -
The Myths That Prevent Change
16 May 2012 | 8:14 amYou probably think that the barriers to innovation are negative elements of your organization — that is, the wrong people, behaviors, and processes. But the most subtle and pernicious barriers to innovation may be the seemingly positive myths about what has made your organization successful. Every organization has myths about who are the great leaders, what are the behaviors to admire and imitate, what business you are in, what customers want, what are the best skills to run a process. Whenever someone proposes an idea, it is explicitly or implicitly screened with the myths.
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CNET News
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Zynga coy on next version of Farmville
16 May 2012 | 1:26 pmZynga has its 2013 game pipeline largely set. Will Farmville 2.0 be in that pipeline? [Read more] -
The 404 1,055: Where we're indie for a day (podcast)
16 May 2012 | 1:20 pmFirst-time filmmakers Lisanne Pajot and James Swirsky guest on today's 404 episode and take us through the process of documenting independent game developers in their new movie, "Indie Game: The Movie." [Read more] -
Why Verizon 4G LTE smartphones are a bad choice for world travelers
16 May 2012 | 1:20 pmNone of Verizon's new 4G LTE smartphones offers global roaming. Ask Maggie explains why. [Read more] -
Google adds factoids to search results
16 May 2012 | 1:20 pmVerizon cuts off unlimited data plan stragglers, the next iPhone could have a larger screen, and Google adds fact boxes for smarter search results. [Read more] -
Who is behind murky DDoS attack against The Pirate Bay?
16 May 2012 | 12:56 pmThe Pirate Bay is getting pounded with a denial of service attack and most of the likely suspects deny involvement. [Read more]
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InformationWeek Infrastructure News
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Storage WANs Present Optimization Challenges
15 May 2012 | 12:10 pmWide area networks are increasingly used for cost-effective remote replication and backup, but typical branch office WAN configurations may bottleneck the storage WAN. -
Amazon Speeds Content Delivery Network
15 May 2012 | 7:10 amOn-demand dynamic content service with flat-rate pricing may give Amazon's CloudFront an advantage against players including Akamai, Dell, and Microsoft. -
Software-Defined Networking: A No-Hype FAQ
14 May 2012 | 8:24 amGo beyond the sudden buzz about software-defined networking. Here's what it is, what it isn't, and what's ahead. -
OpenFlow: A Cloud Industry Uprising?
14 May 2012 | 7:21 amThe rise of software-defined networking reflects an industry dissatisfied with the top networking infrastructure vendors' offerings. -
Ixia Ensures OpenFlow Hardware No Longer Untestable
11 May 2012 | 4:18 pmAt Interop, Ixia announced that its IxNetwork and IxANVL test applications now support OpenFlow protocol emulation that’s fully integrated with other network protocols and provides a suite of OpenFlow compliance tests.
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Free Information Technology Magazines and Downloads from alltop.tradepub.com
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Mailing 101: Insider Tips on How to Reduce Business Mail Costs
15 May 2012 | 12:00 amWatch this on-demand webinar to learn how your business can take advantage of postal discounts and ways to leverage existing rates to minimize your expenses. Get practical insider tips on utilizing new mailing tools and services to not only increase revenue, but also reduce mailing costs.Topics & Objectives:Classes of Mail: what are they and how can you get the best pricing?Understanding postal discounts that could apply to your businessHow to increase sales with new mailing tools and servicesHear successful business mailing storiesRequest Free! -
Free Trial Download: VIPRE Antivirus Business Software
14 May 2012 | 12:00 amVIPRE Antivirus Business is the cost-effective and easy-to-manage business virus protection for small- and medium-sized businesses. It's easy to set up and use via an intuitive management console. It's the business antivirus built with IT administrators in mind. Try VIPRE free for 30 days to see how this security solution can benefit your organization.Request Free! -
The Total Economic Impact of HP 3PAR Storage
14 May 2012 | 12:00 amOn average, HP 3PAR Storage customers achieved a 10.4 month payback with a 55% ROI over a 3-year evaluation period and a significant reduction in CapEx and OpEx over that same period as a result of thin provisioning, maintenance costs avoided and labor productivity gains.Sponsored by HP and IntelRequest Free! -
The Busy IT Manager's Guide to Evaluating Antivirus Solutions
14 May 2012 | 12:00 amWhen evaluating antivirus solutions for your organization, price does not equal value. Consider the value delivered and the problems the solution will solve for your company. This on-demand webcast discusses:Evaluating antivirus solutions todaySetting up a simple but effective evaluation labPlanning for a systematic, quantitative approachAddressing key administrator usability criteriaPerforming end-user experience testsAssessing performanceRequest Free! -
Defining Tier One Storage in the Modern Data Center
14 May 2012 | 12:00 amWhat was a simple environment just a few years ago with mainframes or a few large servers to be supported has evolved into a complex web of virtual machines, clouds, and expanding user expectations -- factors which demand and create flexibility, but do so in a way that pushes a lack of predictability upon the storage infrastructure. Learn what your criteria should be for tier-1 storage.Sponsored by HP and IntelRequest Free!
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Linkedin Blog
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What I learned at LinkedIn
15 May 2012 | 11:30 amThis is an op-ed from Tom McNichol, independent journalist, regular contributor at the Atlantic and author of a recent article on LinkedIn’s growth since our IPO, which can be found here. – Ed. Like most LinkedIn users, my only interaction with the site has been through a computer screen. But recently, I had the opportunity to visit LinkedIn’s headquarters in Silicon Valley and take a peek behind the screen, as it were, in order to write a profile of the company for a financial magazine. Going into it, I imagined LinkedIn would be one of those scrappy tech startups you hear… -
9 minutes a day: Continuous career management
14 May 2012 | 4:00 pmI have been working with LinkedIn since early 2012, exploring the importance of continuous career management. Along this journey we have found that spending just 9 minutes a day on your career management could help you get promoted, find that ideal job or help you become better at what you’re already doing. I’ve analyzed what realistically can be fitted into a daily schedule without adding stress or pressure. It is commonly known by educators and psychologists that the ability to focus one’s attention on a task is crucial for the achievement of one’s goals and so I believe… -
Introducing LinkedIn for Windows Phone
14 May 2012 | 9:43 amToday, we’re excited to unveil LinkedIn’s newest mobile application for the Windows Phone! We know professionals rely on their mobile devices everyday to conduct business and to stay prepared for their work day. LinkedIn for Windows Phone makes it easy to get on-the-go access to your professional network and all the rich LinkedIn insights to help you be great at what you do. You can find and connect with millions of professionals worldwide, quickly access a real-time update stream with news and information from your professional connections, read timely news impacting your industry, keep… -
The Next Human Leap: Closing the Gap Between Talent and Opportunity
10 May 2012 | 3:18 pmA few months ago, our CEO Jeff Weiner wrote an op-ed in Fortune Magazine describing the “other” unemployment crisis; that despite historically high unemployment rates we still have more than three million unfilled job opportunities in our country, and what we could do to solve it. Last week, he had a chance to revisit this theme in his speech to roughly 1,000 local CEOs and business leaders at the Bay Area Council’s 2012 Outlook Conference, where the theme was “The Next Human Leap”. Jeff’s speech touched upon the ever widening gap between the highest number of job… -
How to Make A Career Switch
10 May 2012 | 2:00 amConventional wisdom says that an average worker has between 7 and 10 careers in a lifetime. For the Millennial generation, that number is even higher. Today’s workforce is mobile, global, and tech savvy. With opportunities literally at our fingertips, it’s easier (and more acceptable) than ever to try one’s hand in a new field. If you’ve been thinking about a career change, here are 8 tips to get started: First, ask yourself three key questions: 1. Why are you making a switch? Are you bored or not challenged? Itching to be part of the start-up, high tech…
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LinkedIn Answers: Using LinkedIn
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What does the 1st, 2nd, 3rd, next to a name of a person I have not yet invited to be a part of my network mean?
16 May 2012 | 1:40 pm -
When to delete a connection?
16 May 2012 | 1:40 pmBasically, I am wondering if I should erase connections that I do not connect with frequently. I understand that the premise of LinkedIn itself is to connect and network, but I do not know what to say to the vast majority of my connections. -
how do I add my email address to my linkedin profile?
16 May 2012 | 1:37 pm -
What are the abbreviations that LinkedIn does and does not recognize?
16 May 2012 | 1:20 pmHello good people of LinkedIn. I recently heard that there were abbreviations that LinkedIn does and does not recognize. This may be pertaining to searches, including keywords. For instance I understand that LinkedIn will recognize VP for Vice President and CFO for Chief Financial Officer but will not recognize PM for Project Manager. Is there a list of the abbreviations that LinkedIn does (and or does not) recognize anywhere? Many thanks in advance. -
Is there any way to merge two LinkedIn Accounts when there are two different email addresses?
16 May 2012 | 1:09 pm
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LinkedIn Answers: Nonprofit
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Chartered affiliate organization must file state filing and register for the DOJ and FTB, yet Central Org won't sign documents, claims it's unnecessary. Central org does not include chapters in 990 or file a group exemption.
16 May 2012 | 5:20 amCannot legally accept or solicit donations and cannot operate or expand without funding. What to do if my charterd organization is not covered in a group exemption from our central organization and the central organization believes they have met the requirements for my subordinate organization to be exempt and or recognized by my state as a corporation and my state requires the central organization to sign documentations registering my subordinate organization in the state to conduct busines ... -
Does anyone have details about the potential market of courses for nonprofit organizations (ways of raising funds, managing organizations etc.)?
16 May 2012 | 1:22 am -
Does anyone have details about the potential market of courses for nonprofit organizations (ways of raising funds, managing organizations etc.)?
15 May 2012 | 10:48 pm -
Are there any good Linked In groups for job developers and social services related to formerly incarcerated individuals?
15 May 2012 | 9:38 amI was recently hired as the Employment Services Specialist at OAR of Fairfax County. I am very excited about this job because I believe the work will positively impact communities on a very deep level. I am looking to connect with others in field to share ideas, inspiration and best practices. -
does anyone know of a good article or white paper on trends in fundraising auxiliaries (or affinity groups, affiliates, support groups, councils)?
14 May 2012 | 4:00 pm
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I’m On LinkedIn – Now What???
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LinkedIn Acquisition: Slideshare (!!!)
4 May 2012 | 6:36 pmI have stayed away from writing about acquisitions that LinkedIn does because of a few reasons. Either they didn’t make too much sense, or because the acquisition didn’t seem to add much/any value to the average user, or because I wanted to focus mostly on using LinkedIn, not so much what’s happening with the company. Speaking of happening with the company, tomorrow is Cinco de Mayo, aka, LinkedIn’s birthday! Back to acquisitions. LinkedIn acquired Slideshare for $119M, apparently (details here). I find this really interesting. I think Slideshare was doing fine on… -
Random Trivia: Reid Hoffman’s Net Worth
2 May 2012 | 3:00 pmI was at the library yesterday with some time to spare and was flipping through the Forbes magazine and saw that Reid Hoffman was worth about 2.1B. (right now on Forbes it says 1.8B… Give or take a few hundred million, I guess) That is over two thousand million dollars. That’s amazing. He’s 44 years old. Let’s say he lives to be 100. He could spend 35 million a year and still have money left over (assuming he isn’t investing it… otherwise he could spend a lot more and not even touch his principle). I know people have a problem with rich people, but I… -
Is it James or Jimmy or Jim or JimBob? LinkedIn First Names…
25 Apr 2012 | 11:56 pmMy name is Jason. I go by Jason. You can call me Jay (or, “J”), but hardly anyone does. Rarely I’ve been called Jase. I don’t really care… call me whatever you want. Most people just call me… Jason. But what about people with names that are commonly nick-named? William (Bill), Jonathan (Jon, Jonny, etc.), Rebekah (Becky), Penelope (Penny), etc.?? I try and call people by the name they typically go as. When a telemarketer calls me and uses my first name (which is NOT Jason), I immediately know they are not my friend… because no one except… -
When you can’t see the person’s name (3rd degree contact) #LinkedIn
24 Apr 2012 | 2:56 pmI’ve been contacting people in my LinkedIn Group. Even though I’m the owner of the Group, and I’ve seen the group member’s name at one point, LinkedIn won’t show me the full name if they are not in my first or second degree network. There are tricks to get around this. Here are two I’ve used today: Copy and paste the Professional Headline (most people let LinkedIn decide what this is, the title and company) and do a Google search. Every time I’ve done that I’ve found the person, and their email and phone number Go to the website of their company… -
Bonus: About.Me critique for Jeff Dibble
4 Apr 2012 | 11:36 pmI am just about sold on doing an about.me profile. I wanted to do a critique to follow up from Tuesday’s LinkedIn Profile Critique on Jeff Dibble. This is on his About.Me page: ‘ Here’s my critique: I LOVE THE WHOLE THING. The picture (you can’t see the whole thing in this snapshot… to the right is a golfer) is peaceful and non-distracting (not too busy). The text is awesome. The only thing I’d love to see is the “let’s talk” show his email or phone number or something like that (you can click on an email button below, but you have to…
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LinkedIn Answers: Technology
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Free challenge/response spam filtering sites?
16 May 2012 | 1:21 pmI'm wondering if there are any good challenge/response spam filters that I can use to supplement the spam filter used by my hosted email provider. I'm getting creamed by spam, and until the job market heats up more, don't have the budget for paid solutions. -
windows 2003 cluster, array based migration
16 May 2012 | 1:05 pmI am planning an array based migration of a windows 2003 cluster. I have prior experience of migrating data on clusters, to new LUNs on a server based migration. This time, the data migration will be array based. I assume the storage professional will be able to present an identical set of LUNs with the data migrated. Will the cluster physical disk resources still think these are the same disks? Does the cluster just look at the drive letter and disk number to determine they are the same disks? ... -
What is the biggest challenge for eCommerce managers today?
16 May 2012 | 12:48 pm -
Is HubSpot a good option for a Yahoo Store eCommerce site?
16 May 2012 | 11:59 amWe maintain a client's ecommerce site which is built with Yahoo Store technology. The site has been around since 1999 and we already have a blog, an email tool, and other social media connections. The site sells Health & Beauty related products that our client sources. His main business is to sell his mostly proprietary products to wholesalers and catalog companies but he does have this website as a consumer channel which does fairly well (+35K visitors per month). Managing and understanding th ... -
Does anyone know of any alternatives to Stackato for creating a multi choice, multi cloud PaaS? Also looking for use cases and best practices for Stackato or any alternative here.
16 May 2012 | 11:16 am
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Journyx blogs
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Assemble!: What The Avengers Can Teach About Business Tools
14 May 2012 | 4:00 amSeeing as how The Avengers had the best opening weekend in history, it is clear that there is something enticing about the idea behind this film. And there is! For one thing, Marvel Comics has built up character backstories for years that people identify with either through comic books or the movies. But that is only one aspect that is appealing. The other is the interplay between these powerhouse characters and the fact that, though incredibly powerful on their own, only by combining their unique strengths can they overcome a massive, world-altering threat. It is this characteristic that… -
Get Techie On Mother's Day
11 May 2012 | 7:00 amIf you’re like us here at Journyx and are infatuated with all things tech, why not spread a little of that geeky-love to Mom this weekend? There are many high-tech presents out there that will show Mom how much you care! Consider her interests: does she spend time outside at the grandkids’ soccer practice? She’ll appreciate a solar-powered Kindle cover! Strapped for cash? No problem! There are many options that won’t cost you a penny. What about putting together an Instagram album of the most meaningful moments you’ve captured from family events? Any Mom would appreciate the… -
Lightspeed Advantages
7 May 2012 | 3:00 amCompetitive advantage. The term brings to mind long meetings spent listening to various market reports, conjectures about competitor pricing and strategy, and of course looking at the clock every five seconds wishing that the conversation was over. Long-term forecasting of the competitive landscape is not without value, yet it does have one disadvantage that is baked right in: unless competitors are handing you actual plans and numbers, you are essentially engaging in advanced guesswork. Unfortunately, those guesses can easily prove false or inapplicable. So, is there any sort of advantage… -
Growing Your Career with Mad Men
4 May 2012 | 7:00 amI’ve caught Mad Men fever. That's an Instagram of me "Draping" in the office. Really, who hasn’t been infected with this highly epicurean, uber-stylish and intelligently executed television series set in the swingin’ sixties? I've learned a few lessons from the show that might help with career life and thought I'd share them with you today. Networking is a necessity. That hasn’t changed and it never will. Business over cocktails is a regular occurrence on the series and we can definitely relate to this in our world today. There was a scene where a huge merger was initiated over… -
Startup Time!
30 Apr 2012 | 4:00 amJournyx provides efficient timesheet software for businesses large and small. We have covered many of our software's advantages in the past, from key integrations to small business advantages. One of the topics we discuss the most is the importance of building a backlog of data from which to learn, and we stand behind that. The value of a backlog of information is maximized if the business begins tracking time from the outset. However, many businesses do not realize the necessity of a robust time-tracking tool until much later, relying instead on less sophisticated paper-based methods or…
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Project Management Tips || Project Management, Collaboration and Knowledge Management Blog
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Avoiding the Missed Deadline Problem – Part 2
15 May 2012 | 12:56 pmIn Part 1 of this two-part series, we began to look at missed project deadlines and the affects they can have on the project and more importantly, the customer’s perception of how well you and your team are performing on the project. Missed deadlines can very quickly start to affect the customer’s satisfaction with your team’s performance as well as your ability to deliver a final, usable solution in a timely manner. We discussed how unreasonable deadlines can come about. In this final segment, well consider three more potential causes of missed project deadlines. The need for… -
Avoiding the Missed Deadline Problem – Part 1
14 May 2012 | 11:00 amIn Part 1 of this two-part series on missed project deadlines we will start to discuss what causes them and how you can react. Ever had a project with no missed deadlines? Seriously now…be honest. It’s the nature of the beast that project deadlines get missed. You can’t build slack time into every task and on some brutal projects you may not have the opportunity to build ANY slack time into ANY tasks. But for the most part, a couple of missed deadlines are not normally a sign of a project in extreme danger. It’s just part of the process – but they can be warning signs. And… -
When Your Project Client Wants to Hire You – Part 2
9 May 2012 | 11:47 amIn Part 1 of this two-part series on things to consider when you are consulting for a client on a project and that client indicates an interest in hiring you, we looked at the consideration of potentially clashing personalities. This is especially critical for me as I am often consulting for SMBs and working directly with the leadership of the organization – the real entrepreneurial spirit behind the company. I have ideas of my own so I have to be careful to take something like this into consideration and avoid walking into a situation that simply will never turn out well. Below are two… -
Why are PMOs disbanded?
8 May 2012 | 10:45 pmResults from a new research study by ESI International show that company restructuring is the top reason why PMOs are disbanded. The benchmarking survey, entitled The State of the Project Management Office: On the Road to the Next Generation, investigates the current role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value for the overall business. Based on responses from over 3,000 respondents in more than 17 industries on six continents, the research shows that PMOs are still facing a difficult time justifying their existence. The number of… -
When Your Project Client Wants to Hire You – Part 1
8 May 2012 | 3:16 pmFor those of us who are consulting independently as project managers, there are always lots of interesting, conflicting, and possibly career-changing events that can take place on any consulting engagement. We can’t prepare for all of them, but we can learn to share ideas and advice with each other along the way so we are as prepared as possible to deal with these topics as they come up on our projects. For this two-part series, I’d like to consider the following – what do you do when your project client indicates that they would like you to come on board as a full time employee?
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ThE pM sTuDeNt
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How To Create Project Documentation That Doesn’t Suck
16 May 2012 | 6:11 amA discussion on management plans started by my friend on Govloop recently about management plans got me going. My thinking on the topic of documentation in general has matured over the last few years. I don’t think I know everything though, far from it. What Makes Project Documentation Suck? There are several common problems people fall prey to when it comes to project documentation. All text, very little visuals Documents are longer than most short books In the weeds – over reaching the intended scope Assumes the person reading the documentation is a chimpanzee Describes a… -
Your Resume Has 6 Seconds To Live
10 May 2012 | 6:22 amHow much time do recruiters or hiring managers spend reviewing your resume, on average? Studies have previously come out with results of 4-5 minutes, when you ask hiring managers how much time they spend. That’s self-report data. Is it reality? It’s BS A recent eye-tracking study found something a bit different. That’s right. Especially when there are tons of candidates, you’d better not be under the delusion that the fine points of your work experience buried deep in a paragraph are going to be noticed. They are not. Formatting Matters This is the reason why… -
How To Impress Hiring Managers
2 May 2012 | 4:58 amHow do you make a great impression on a hiring manager? A question I saw recently on a message board asked what to do when you are able to network effectively enough to take someone out for coffee, someone who could potentially hire you in the future for their organization. There were some great answers about how to display your knowledge, skills, and accomplishments. Those are good things that you should be prepared to be able to demonstrate to a potential employer, whether out for coffee or in an interview setting. They are necessary, but not sufficient. Trading Places Imagine you are a… -
PMP Eligibility Requirements Changed on April 17, 2012
26 Apr 2012 | 6:04 amThere has been a change made to the PMP Handbook. The handbook was last updated on April 17, 2012. Dr. Paul Giammalvo alerted me to the change. I still have a communication from PMI I’m expecting back soon, but in the meantime I’ll share what changed with you and my initial thoughts. Interpretation I have had many spirited debates on the topic about what the PMP eligibility requirements truly mean. My interpretation has not been shared by all. I have always interpreted the phrase “leading and directing project tasks” as managing projects. It’s true that this… -
Walking for Autism Research – How You Can Help
21 Apr 2012 | 12:23 pmThis is a departure from my usual writing about project management, but I’d like to tell you about something else I’m doing. You may not know I’m active in advocating for people with disabilities. I volunteer often for different organizations and was appointed by the Governor of my state to our state’s Council on Developmental Disabilities. I’m also graduating next weekend from South Dakota Partners in Policymaking, a wonderful program that has been both educational and exhausting at the same time. My wife Tamara and I are also walking on June 9, 2012 to raise…
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Keeping the Peace
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Authenticity, Self-Awareness and Courage
14 May 2012 | 6:56 amQuick, think of someone who you consider to be truly authentic. Now why is it that you call them authentic? I bet they have the courage to be themselves. How do they do that? -
Don’t Fight City Hall
14 May 2012 | 5:10 am“Sorry, we can’t do that, we do everything here by the book.” “But we have always done it this way.” Those are both phrases that can make your blood run cold. Or at least give you a raging headache. Ouch, you just slammed into the brick wall of bureaucracy. There are plenty of good reasons to have established procedures. Don’t you want procedures to ensure safety and security? Don’t you want a paper trail when money is involved? Of course you expect project managers to follow a clearly defined methodology. Do you ever suspect that some people use the rules as an excuse to avoid… -
Understanding and Managing Conflict in Projects
7 May 2012 | 9:55 amI would love to share with you an interesting interview with Samad Aidane of Guerrilla Project Management.com. We shared some insights on why understanding and managing conflict is a critical skill for project managers and offers practical strategies for resolving conflict in projects. http://www.guerrillaprojectmanagement.com/understanding-managing-conflict-projects Enjoy and I would love to know your thoughts! If you enjoyed this blog posting, then you may enjoy our bi-weekly ezine Turning Point for FREE tips and insights to discover A Path to Peace……! Name Email -
Causing a Scene
4 May 2012 | 8:04 amEvery day you have the opportunity to be the director of your own ‘Life of a Team Member’ movie. Is this a drama, a comedy or a tragedy or an action adventure film? You write the script with your behaviors – you tell me! -
Principled Negotiations
30 Apr 2012 | 10:24 amSo much of your life is a negotiation. At home you negotiate your children’s bed times, what time dinner will be ready, whose family you visit for the holidays and many other items. At work you negotiate difficult deadlines, impossible budgets and over-allocated resources (including your own over-allocation). When you use a soft negotiation approach you place more value on being nice and maintaining a friendship. There is nothing wrong with being nice, except that if you place being nice over choosing the best approach, you will be taken advantage of and you will resent it. When you use…
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Lifehacker
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Challenge: Where on Earth? [Search Research]
16 May 2012 | 1:30 pmMore » -
Boost Your Creativity by Improving Your Working Memory [Mind Hacks]
16 May 2012 | 1:00 pmOne study demonstrates: More » -
What Employers Look for in Entry-Level Job Candidates [Job Search]
16 May 2012 | 12:30 pmMore » -
What Do You Actually Want Out of Search? [Ask The Readers]
16 May 2012 | 12:00 pmMore » -
Grant Your Desktop Superpowers with These Superhero (and Villain) Wallpapers [Wallpaper Wednesday]
16 May 2012 | 11:00 amMore »
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Dumb Little Man - Tips for Life
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How to Focus When You’re Juggling Lots of Different Tasks
12 May 2012 | 8:08 amHave you ever noticed that the times when you really need to focus are the times when it’s toughest?On days when you have far too much to do — an overflowing inbox, meetings to prepare for, chores to complete — it’s easy to end up darting from one task to the next, never making any real headway.When you’ve got a lot to juggle, you need a battle plan. Here’s what to do:Write a ListIt’s impossible to focus when you’re constantly thinking “I mustn’t forget to send that email” or “I need to call John.” Write down everything that needs to get done today. Your list… -
7 Things I Wish I Knew When I Started Triathlon
7 May 2012 | 8:51 pmTriathlons can be intimidating.The mere mention of one conjures up images of genetically perfect athletes speeding through race segments so fast that they're blurry. Fortunately, you don't have to be a genetic freak in order to be able to run your first triathlon. A sprint distance triathlon is typically only a 400-600m swim, a 12.4 mile bike and a 5k run and is one of the fastest growing sports in North America. If you decide to race a triathlon, you can run your first sprint distance triathlon in about 3 months of training and as it turns out, triathlons aren't as intimidating as they… -
One Simple Way to Impress: Do What You Say You'll Do
7 May 2012 | 5:41 amOver the past week, two people have – independently – thanked me for simply doing what I said I’d do.In a perfect world, we’d take it for granted that people would actually come through on their promises and commitments. But in the real world, it’s the sad truth that many people – in business and in their personal lives – don’t always put their words into action.You probably know a few people who always talk big, but never come through for you. Perhaps they promise to help out, and let you down at the last minute. Maybe they’re constantly running late. And, over time, you… -
14 Action Inducing Lessons from Benjamin Franklin
29 Apr 2012 | 6:58 amBenjamin Franklin was a man of action. Over his lifetime, his curiosity and passion fueled a diverse range of interests. He was a writer (often using a pseudonym), publisher, diplomat, inventor and one of the Founding Fathers of the United States.His inventions included the lightning rod, bifocals and the Franklin stove. Franklin was responsible for establishing the first public library, organizing fire fighters in Philadelphia, was one of the early supporters of mutual insurance and crossed the Atlantic eight times. Self-development was a constant endeavor throughout his incredible… -
You've Got One Change Left. What Do You Do?
16 Apr 2012 | 8:12 amSomething extraordinary happened while you slept last night. Your world has changed forever, because today you woke up being able to make just one more change before you die. You get to make a single change before you buy the farm, pop your clogs and kick the bucket. One last thing you can implement. One last thing you can transform. One last thing you can make a difference to.And everything else must stay the same for the rest of your life. Exactly as it is right now.How will you react knowing that you only have a single change left to make in your life? How comfortable are you knowing that…
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Unclutterer
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Unitasker Wednesday: Pizza Plates
16 May 2012 | 7:20 amAll Unitasker Wednesday posts are jokes — we don’t want you to buy these items, we want you to laugh at their ridiculousness. Enjoy! A few years ago, my husband and I got rid of all of our dining ware except for our Wedgwood White bone china. Our friends and family graciously gave us the set when we got married, and in more than 10 years we have only lost one bowl due to breakage (and that happened outside, on a brick patio). We use the china for every meal, including meals we serve to our two-year-old son. The stuff is incredibly versatile (tea with the Queen or holding chips and dip… -
A year ago on Unclutterer
16 May 2012 | 5:45 am2011 Ask Unclutterer: Concert ticketsReader Ali wants to know how best to display her concert, play, festival, and movie tickets she has kept over the years. 2010 Ask Unclutterer: Regular car maintenanceDo you have any tips to keep track of upkeep for your vehicle, such as when to have tires rotated, etc.? 2009 Be organized with a Butler BagThe Butler Bag makes purse organizing a breeze. Like this site? Buy Erin Rooney Doland's Unclutter Your Life in One Week from Amazon.com today. -
Unstuck: An app that helps you achieve your goals
15 May 2012 | 10:34 amI’m always on the lookout for smart phone and iPad applications that can improve my productivity. It’s probably not a good idea to keep app switching all the time (it certainly makes more sense to stick with what works), but if I did that I wouldn’t have discovered Unstuck, a free iPad app. Basically, if you’re stuck in a rut, Unstuck can help. It helps you to get rid of said rut, take action, and “live better every day.” I’ve decided to use it for a project that’s been hanging over my head for a bit, and it’s time to get it moving. But,… -
New additions to the Unclutterer family: Introducing Deb Lee
15 May 2012 | 8:42 amWe are happy to announce that two writers are joining our content team here at Unclutterer. Starting today, there will be three active voices bringing you advice, reviews, inspiration, and a little bit of humor regarding home, office, and life uncluttering and organizing. Twice a week, Deb Lee will bring her seasoned perspective to the site (she’s a phenomenal professional organizer who knocks my socks off with her depth and breadth of knowledge about how people can improve their lives with order). And, twice a month, Dave Caolo will share his wit and wisdom (he’s a technology… -
Five tasks to keep your Monday morning productive
14 May 2012 | 6:11 amMonday mornings can be tough, especially rainy ones like we’re having in the Mid-Atlantic this morning. Instead of wasting away your morning, try these simple five tasks to keep your productivity from stalling: Read and sort any stray emails that somehow went unread and processed last Friday when you were thinking about your upcoming weekend. Inspect your rain gear — umbrellas, boots, rain coats, compact poncho — and look for any damages, proper size and fit, unnecessary duplicate items, etc. Weed out anything that is past its prime, donate to charity any unnecessary…
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The Art of Manliness
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What to Wear on a First Date: Your 60 Second Visual Guide (Spring/Summer Edition)
16 May 2012 | 9:42 amThis post is brought to you by Life Khaki from Haggar What’s this? Illustration by Ted Slampyak Have any other first date style tips? Share them with us in the comments! Related posts: How To Dress For the Kentucky Derby: Your 60 Second Visual Guide An Illustrated Guide to the Perfect Driveway Car Wash 6 Reasons to Carry a Handkerchief: A Visual Guide Dressing for the Occasion: Your 60 Second Visual Guide How to Dress for a Job Interview: Your 60 Second Visual Guide -
Listen Up! Part III: Crafting Good Questions and Responses
15 May 2012 | 4:43 pmEditor’s note: This is a guest post from Tony Valdes. As this series on listening comes to a close (see part 1 and part 2), we should consider a few things in terms of the transition from listener to speaker. When the time comes for the roles to shift, our responses to the messages of others will most often be one of the following: asking questions, agreeing, disagreeing, or qualifying. It is the first and last items on that list that we will examine here. Asking Questions When we ask questions, we are not only showing that we are listening, but we are also helping the speaker to… -
DIY Weekend Project: How to Make a Slingshot
14 May 2012 | 3:23 pmImagine the idealized rough and tumble boy depicted in literature, movies, and TV shows. Go ahead. Do it. Done? Whether you imagined Tom Sawyer, Dennis the Menace, or Bart Simpson, chances are you pictured him with a handmade slingshot dangling from his back pants pocket. The humble slingshot has been a fixture among boys across cultures and across generations. The first modern-type slingshots probably didn’t make an appearance until vulcanized rubber was invented in 1839. 19th century boys used old rubber tire inner tubes as the bands to catapult their rocks and pellets at cans and…
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New on Quips & Tips for Achieving Your Goals
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How to Fill Out a Field Placement Request – Social Work Program at UBC
16 May 2012 | 8:51 amCompleting a Field Placement Request can be difficult, but it’ll help you solidify your... This is a summary only, to stop "scrapers" from copying and pasting my articles on their sites without permission. Please visit Quips and Tips http://theadventurouswriter.com/blog/ for the full article. Sorry for the inconvenience! -
How to Quit Your Job When You’re Scared
14 May 2012 | 8:41 amMaybe you’re scared to quit your job because you don’t have a new job, you need the money, or you... This is a summary only, to stop "scrapers" from copying and pasting my articles on their sites without permission. Please visit Quips and Tips http://theadventurouswriter.com/blog/ for the full article. Sorry for the inconvenience! -
How Psychotherapy Can Change Your Life – Without Talk Therapy
9 May 2012 | 9:37 amYou don’t need years of “talk therapy” to change your life and... This is a summary only, to stop "scrapers" from copying and pasting my articles on their sites without permission. Please visit Quips and Tips http://theadventurouswriter.com/blog/ for the full article. Sorry for the inconvenience! -
Getting Money From Your Rich Parents – When to Say No
28 Apr 2012 | 10:07 amIf your parents are wealthy and want to give or loan you money, should you take it? Here’s what... This is a summary only, to stop "scrapers" from copying and pasting my articles on their sites without permission. Please visit Quips and Tips http://theadventurouswriter.com/blog/ for the full article. Sorry for the inconvenience! -
When Your Spouse Withdraws Because of Grief – 5 Ways to Stay Close
25 Apr 2012 | 10:00 amYour spouse’s grief process is different from yours – he may withdraw emotionally and... This is a summary only, to stop "scrapers" from copying and pasting my articles on their sites without permission. Please visit Quips and Tips http://theadventurouswriter.com/blog/ for the full article. Sorry for the inconvenience!
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There, I Fixed It - Redneck Repairs
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Hi, I’m the Keymaster, Are You the Gatekeeper?
16 May 2012 | 12:00 pm“Nope, I’m the Gatemaster, as you can see.” -
I Can’t Tell What’s More Unstable…
16 May 2012 | 11:45 am… the pillar or the guy who fixed it. Submitted by: Nils Nuhlvoyd -
VWBBQ
16 May 2012 | 10:00 amAs known as “The Meatle.” -
A Life Without Risk Is Not Worth Living
16 May 2012 | 9:00 am“Need a lift, buddy?” “Yeah, in more ways than one!” -
Raise the Roof!
16 May 2012 | 8:00 am
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LinkedIn Answers: Professional Development
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What is the best way(s) to build your Twitter Network
16 May 2012 | 10:48 amAlso, what are some tips for utilizing Twitter in a professional capcity, and not just to follow your favorite band? -
Thoughts influencing outcomes - consideration of the metaphysical
16 May 2012 | 10:10 amJust about everyone is familiar with the idea of "Positive Thinking". The same would be true for Rhonda Byrne's "The Secret", but do thoughts really have any power? Another very similar concept is that "we become what we think about most often". That is just an extension of the "Law of Attraction". That is however making an assumption that the "Law of Attraction" is something that exists. This is one of the things that science cannot easily measure, and as such is quickly dismissed by ... -
What is your best tip for leading effective online small group coaching programs?
16 May 2012 | 9:49 amHow many people to a group, do you recommend a one-on-one portion to the coaching, holding participants accountable for doing their homework, handling questions etc... -
When writing stories about real people, how far can you go?
16 May 2012 | 6:15 am -
Does our technology serve us? Or do we serve our technology?
16 May 2012 | 5:57 am
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linkedin news - Google News
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The Zacks Analyst Blog Highlights: LinkedIn, Monster Worldwide, Visa ... - Sacramento Bee
16 May 2012 | 11:58 amThe Zacks Analyst Blog Highlights: LinkedIn, Monster Worldwide, Visa Sacramento BeeAs per a news release from Reuters, LinkedIn (NYSE:LNKD) and Silver Lake has expressed interest to take over Monster Worldwide Inc (NYSE:MWW), according to sources. Headquartered in New York, Monster Worldwide is an online recruitment firm of the and more » -
How to Manage Summer Interns: 5 Expert Tips from LinkedIn - CIO
16 May 2012 | 11:39 amCIOHow to Manage Summer Interns: 5 Expert Tips from LinkedInCIOHere are five expert tips from LinkedIn to help you both make the most of the partnership. By Kristin Burnham CIO — Consider this scenario: Summer is approaching and your work keeps piling up. You consider hiring an intern to lessen your load, -
Scribendi.com Creates New LinkedIn Group for Bloggers - San Francisco Chronicle (press release)
16 May 2012 | 9:04 amScribendi.com Creates New LinkedIn Group for BloggersSan Francisco Chronicle (press release)While there are numerous groups for authors, freelancers, and editors on LinkedIn, only a limited number of such groups exist for bloggers. To fill this gap, Scribendi.com, the leader in the online editing and proofreading industry, has launched a and more » -
Innovaro's LaunchPad Can Now Mine Google+, PST Files and LinkedIn - MarketWatch (press release)
16 May 2012 | 8:19 amInnovaro's LaunchPad Can Now Mine Google+, PST Files and LinkedInMarketWatch (press release)TAMPA, Fla., May 16, 2012 (BUSINESS WIRE) -- Innovaro, Inc. (nyse mkt:INV), The Innovation Solutions Company is excited to announce that LaunchPad's SemBots can now mine Google+, Microsoft Exchange PST Files and LinkedIn.and more » -
6 Things You Need to Know About LinkedIn Recommendations - Mashable
16 May 2012 | 7:43 am6 Things You Need to Know About LinkedIn RecommendationsMashableDid you know two new members join LinkedIn every second? As a result, more people are using it for intelligence, recruitment, and networking. But how does an individual best leverage this vibrant network? I suggest to people that they gather a few
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Leadership Expert
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Ten Top Tips That Made Steve Job’s Presentations The Worlds Best
9 May 2012 | 5:12 amHow many presentations do you go to that are just plain boring? How many lose your attention because you are facing death by Powerpoint? How many times do you worry that your presentation won’t come up to scratch? As leaders you will be under close scrutiny. So, give yourself the edge using the ‘Ten Secrets that [...] -
Financial Leadership – Cash Flow and Balancing the Books
8 May 2012 | 9:18 amFinancial planning is boring, but is it complex? Planning in today’s financial maze might actually be a complete waste of time. How can you plan for things that will be here tomorrow that haven’t yet been conceived today? The days of seeing round corners are long gone. The corners of today’s challenging economic environment are [...] -
Pre-Meetings Are In. Aren’t They?
5 May 2012 | 12:34 am“Sorry I cant come back to you with a decision – I have ‘back to back’ meetings all day”. Have you ever been called to a ‘pre-meeting’? You know, one of these secret squirrel discussions designed to try and manipulate some kind of outcome from the ‘main’ meeting , so that people feel they are making [...] -
Leadership Styles: Confusion And Knee Jerk Reactions
4 May 2012 | 2:41 amAre people more complex than they used to be in our Grandfathers day? Or during our Fathers working lives? What do you think? Or is it just that people are savvier than they ever used to be? Are the waves of technological change that engulf us, advancing or confusing us? We are living in a moment [...] -
Personal Transformation: The ABC’s of Destroying Limiting Beliefs
3 May 2012 | 12:00 amWritten by best selling author; Jinny Ditzler: Your Best Year Yet!: Make the next 12 months your best ever! My husband once told someone, “Jinny is fearless in the face of limiting beliefs and negative paradigms.” True. I’ve never met one I couldn’t crack — said with the disclaimer that my own take longer. It’s just [...]
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custserv.gbwatch
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Customer Service is for Children, Too: Creating Customer Touchpoints Through Children
24 Apr 2012 | 2:26 amOne day my son went out with his classmates to Yellow Cab, a pizza parlor. They were in their pre-teens, aged 12. According to the story, they went in, seated themselves and waited for someone to get their orders. Nobody came. After some time, they waved their hands to get anyone’s attention. When finally a server came to them, one of them joked, “Ba’t di mo kami pinapansin, kuya?” (“What took you long to take our orders, big brother?”) To which the server quipped, “I was busy.” My son then intervened and said, “Sumbong kita sa manager… -
Customer Loyalty: What It Is and Why It Is Important [Infographic]
16 Apr 2012 | 12:13 amA business would not exist without its customers. Therefore, keeping your customers satisfied is imperative to keeping them loyal. Today, businesses embrace an online presence, which allows customers to leave reviews and comments about them that are open to the public. For this reason, it is more important than ever to keep your customers satisfied. Customer service is an indicator of whether or not your customers will remain loyal. If you are able to satisfy your customers, they are likely to return and increase same-store sales. NBRI has created this infographic to explain what customer… -
The Test of Customer Service: The Holiday Customer Experience
14 Dec 2011 | 11:14 pmImage Source Here in the Philippines, Christmas time equates a mad rush of shopping frenzy. Parking lots overflow into the streets, and so expect terrible traffic jams! So if you were to test an establishment’s customer service, this is the best time to do it. Is there grace under pressure? Here in the Philippines, Christmas time equates a mad rush of shopping frenzy. Parking lots overflow into the streets, and so expect terrible traffic jams! So if you were to test an establishment’s customer service, this is the best time to do it. Is there grace under pressure? I went to SM… -
B2C’s 7 Virtual Customer Service Tips
27 Oct 2011 | 2:09 amAs companies go online to expand business and reach customers, customer requirements, on other hand, have become more demanding. There is now a competition between which company is timely at giving feedback to customers. Social media has made that possible. This is in fact good for customers. So, Business2Community, an independent online community focused on sharing the latest news surrounding social media among other things, comes up with seven virtual customer service tips. Over communication. Just like with your virtual workers, your clients cannot look over their cubicle wall to see if… -
How Not to Serve Your Customers
26 Oct 2011 | 11:30 pmImage Source During the past month or so, I have observed quite a number of customer service faux pas. And I could only sigh and say, “this is not the way you treat your customer!” Thus this blog post is born. I want to list instances where you are not serving your customers. Let’s start. Choose the options for them Popular notion has it that if you do everything for your customers, they will feel like a king. And true enough, you often hear customers gushing about not lifting a finger, yet get the best service there is. However, this does not work all the time.
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theIdeaStudio (Customer Crossroads)
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This just in: [1] dealing with shopping bags; [2] world of apps and app data [3] upcoming webcast on mobile qualitative
25 Apr 2012 | 8:51 am[1] To bag or not to bag at checkout? In Toronto, where I live, the city has a bylaw that retailers must charge you 5 cents to give you a bag. But many retailers are using really cheap bags now, likely for environmental reasons. The result is you pay for a bag that is kind of horrible. Or can buy a re-usable bag for a buck or two. I was in a clothing chain called Laura yesterday, and was pleasantly surprised to be given a really nice re-usable bag for my 5 cent charge. Nice little loyalty initiative, and of course great free advertising. Positive experience. [2] World of apps and app data The… -
Which social network can get you business? LinkedIn is for B2B
17 Apr 2012 | 8:27 amI'm a big fan of the work of CB Whittemore (@CBWhittemore), who I have previously interviewed on this blog. When I was building my presentation "Hate Selling? Build Profile Instead", she kindly provided me with some compelling examples, and this wonderful quote: LinkedIn is for your professional network; Facebook is for your personal network; Twitter is where you find kindred spirits" Obviously, this is not the whole story, and she would be the first to tell you that Facebook can be a fantastic marketing resource for consumer-oriented businesses. Today, I'm talking B2B however, and just found… -
Instagram fan reaction to Facebook acquisition defines customer passion
11 Apr 2012 | 7:45 amI'd heard of Instagram, but wasn't a user. Listening to all the fan love in the last while following the Facebook purchase makes me wish I'd been there, though. The commentary makes interesting reading, and not just for what it says about Instagram, but also how Facebook has clearly becoming a big brother figure. Facebook becoming a walled garden David Meerman Scott on WebInkNow suggests that Facebook is following the long-discredited "walled garden" approach of the former AOL et al. It seems to me that the big social players – Google, Facebook, and Twitter – are building walled gardens… -
Reverse innovation: a story that's just getting started
27 Mar 2012 | 7:56 amWe may finally solve our productivity issues by looking to emerging markets for ideas. [The government and any number of think tanks keep telling me I need to get my productivity up. Pretty much the pot calling the kettle black, but whatever, right?] I read a marvellous article about this recently, that describes a phenomenon called Reverse Innovation. Here's the definition: A reverse innovation is any innovation that is adopted first in the developing world. The innovators could be anywhere, it's where the customers are that is crucial to the distinction. Author Chris Trimble, a professor…
